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Macquarie Bank to pay $14m penalty after confusing ‘welcome rate’ promotion

Read the original at The Guardian ↗
Cite

editor, J. B. B. (2026, November 11). Macquarie Bank to pay $14m penalty after confusing ‘welcome rate’ promotion. The Guardian. https://www.theguardian.com/australia-news/2026/nov/11/macquarie-bank-14m-penalty-welcome-rate-savings-account

Dated from the outlet's own feed. Check the original for its byline.

The Guardian · collected 2026-11-11 · by Jonathan Barrett Business editor

Quick Summary

Macquarie Bank will pay a $14 million penalty after admitting to misleading customers with its "welcome rate" promotion, which led many to believe they would receive bonus interest on top of their standard variable rate. The Australian Securities and Investments Commission (ASIC) alleged that as interest rates rose in 2022, the promised welcome rate became less advantageous or disappeared entirely for customers who did not meet complex conditions. This case highlights broader issues with misleading savings account promotions by banks, according to ASIC Commissioner Alan Kirkland, emphasizing the need for clearer communication and rigorous compliance systems in financial services.
Written by AI on 2026-11-11, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

Macquarie Bank admitted to breaching the Corporations Act and agreed to pay a $14 million penalty, as proposed by ASIC to the NSW Supreme Court, for misleading promotional practices regarding its "welcome rate" on savings accounts. Between December 2021 and September 2022, Macquarie described this rate as a "welcome variable rate" or "bonus," leading customers to believe it would be paid in addition to the standard variable rate during a four-month promotional period. Instead, the welcome rate generally operated as a fixed rate that replaced the standard rate, rather than supplementing it. The bank has already remediated nearly 40,000 affected customers with an initial $8.8 million payment.

Written for “Macquarie Faces $14m Fine For Rate Failures” on 2026-11-11, grounded in this article and the 2 other(s) covering the same event.
Why this leaning score
The article's own words the score was based on. Each is quoted verbatim and was checked against the article text before being stored, so you can find it in the original.
Reading Leans left (beta estimate) Confidence high 3 quote(s) discarded as not found in the article
Leaning: leans left for article 143641 (high confidence, 1 verified quote) · logged 2026-11-11

Story

Macquarie Faces $14m Fine For Rate Failures
Economy/Business · 3 article(s) covering the same event. See how they differ ↓

Compared with similar articles

This article reads leans left and hedges 10% of its claims. Each row says how that neighbour differs.
The Sydney Morning Herald
Hedges 5 of 23 claims Outlet record 61/100
ABC News (AU)
Hedges 2 of 5 claims Outlet record 67/100
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
20
sentences that state something as happening or true
Uncertain
10%
2 of 20 hedged ("reportedly", "may", "according to")
Leaning
Leans left
of the writing, not the subject · beta estimate
Publisher signals
65/100
The Guardian's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
3
Economy/Business
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-11-11 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

The Guardian · 3237 article(s) · 7 correction(s) detected
Running correction rate · 7 correction(s)

Who wrote this

Jonathan Barrett Business editor
10 article(s) here · 1 carrying a prediction
David Jones is set to shutter half its department store network, triggering mass job losses under a sweeping restructure, receivers FTI Consulting said on Wednesday.
Macquarie Bank is set to pay a $14m court-imposed penalty after it admitted to breaking the Corporations Act with its “welcome rate” promotions.
Some of the services will be transferred to Accenture’s large India-based team.
Under the dual appointment, FTI will take day-to-day control of operations, running the department store network while it restructures the business.
“We have made a generous offer to Anchorage Capital Partners that would have facilitated the continuation of David Jones trading and that offer has disappointingly been rejected by them.”
Canva’s chief executive, Melanie Perkins, said in an email to staff on Wednesday that the restructure was “without doubt the hardest moment in our thirteen-year history”. “For some people, this will mean changes to their roles or being asked to relocate to centralised hubs,” she said.
Most economists anticipate double-digit falls in Australian property prices as interest rates climb, with Morgan Stanley forecasting peak-to-trough drops of up to 15%.
NAB said in a statement on Tuesday that the bulk of the redundancies would occur before the end of the year, citing a challenging economy, competition and “rapid technological change”.
2026-10-20 · assertive framing · NAB to cut 2,500 jobs in massive restructure
The report did not provide detail as to why individual companies paid zero tax but noted there could be legitimate reasons for it – including making a loss, or using deductions and offsets to lower the taxable income.
The representative said businesses located near tobacconists may still be eligible, with underwriting decisions based on a range of factors, including the nature of the business and location-specific risks.
Also by Jonathan Barrett Business editor
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 10 articles by Jonathan Barrett Business editor →

Topics

Asic Kirkland Macquarie Macquarie Bank the Corporations Act

Subjects

Kirkland ORG · 3× Macquarie ORG · 3× Asic ORG · 2× Macquarie Bank ORG · 2× Alan Kirkland PERSON · 1× Angel Zhong PERSON · 1× Australia GPE · 1× Australian Securities and Investments Commission ORG · 1× NSW GPE · 1× RMIT ORG · 1×

Narrative

“Consumers should check what conditions apply, whether they are meeting them and whether their bank is paying the interest rate they have been promised.” Savers can be disqualified from earning the advertised rates when they do not make a deposit into their account each month or grow the balance.
framing: assertive · carried by 1 article(s) · first seen 2026-11-11
Macquarie Bank is set to pay a $14m court-imposed penalty after it admitted to breaking the Corporations Act with its “welcome rate” promotions.

Claims (20 extracted, 2 hedged)

Macquarie Bank is set to pay a $14m court-imposed penalty after it admitted to breaking the Corporations Act with its “welcome rate” promotions. asserted
it → set → promotions
The penalty comes amid a crackdown by Australian Securities and Investments Commission over complex savings conditions that risk short-changing consumers grappling with the cost of living. asserted
that → come → living
Macquarie Bank described its savings offer as a “welcome variable rate” or “bonus” in promotional material in 2022, according to the regulator, which could lead some customers to believe it was paid on top of the standard variable rate. uncertain
it → describe → rate
As interest rates increased that year, the gap between the welcome rate and the standard rate shrank. Once the standard rate overtook it, customers only received the standard rate with no bonus added, Asic alleged in the NSW supreme court proceedings. asserted
Asic → increase → proceedings
The Asic commissioner, Alan Kirkland, said customers should not have to scrutinise every transaction to check their bank has paid the correct interest. asserted
bank → say → interest
“Banks must get the basics right, which includes having systems and processes that deliver on the promises they make to customers,” Kirkland said. asserted
Kirkland → get → customers
Macquarie’s systems and controls were not rigorous enough to identify the risk that customers would misunderstand how the ‘welcome rate’ worked.” asserted
rate → identify → risk
A Macquarie spokesperson said in a statement the bank will admit in court proceedings that it failed to provide financial services “efficiently, honestly and fairly”. asserted
it → say → services
“Macquarie will not contest the proceeding and is expected to pay a $14m civil penalty,” the spokesperson said. asserted
spokesperson → contest → penalty
Fine print Most lenders now offer attention-grabbing savings rates with strict conditions, marking a shift from the “unconditional” accounts that used to be the industry norm. asserted
that → offer → accounts
The competition regulator found in a 2023 study that 71% of bonus interest accounts failed to receive the bonus rate each month due to customers breaching the often opaque conditions. asserted
customers → find → conditions
Kirkland said on Wednesday that customers should not assume they are guaranteed the highest rate advertised by their bank. asserted
they → say → bank
“Higher advertised rates may only apply for a limited time or may depend on the customer meeting certain conditions,” Kirkland said. uncertain
Kirkland → advertise → conditions
“Consumers should check what conditions apply, whether they are meeting them and whether their bank is paying the interest rate they have been promised.” Savers can be disqualified from earning the advertised rates when they do not make a deposit into their account each month or grow the balance. asserted
they → check → balance
Some savings products also require customers to make no withdrawals. asserted
products → require → withdrawals
The issue is particularly pertinent during periods of high living costs, when many customers rely on interest to supplement their income or save for a home deposit. asserted
customers → rely → deposit
Australia’s official interest rate is now at an 18-year high of 4.85% as elevated inflation persists. asserted
inflation → persist → %
Angel Zhong, a professor of finance at RMIT, said when interest rates move, the banks’ promotional offers for savings products “get louder”. asserted
offers → say → products
“That is exactly when clear, honest rate disclosure matters most, because small differences in wording can steer big decisions,” Zhong said. asserted
Zhong → matter → decisions
Rate wording should be treated as a core compliance risk, with clear senior accountability.” asserted
wording → treat → accountability
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