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Flight chaos affecting hundreds of thousands caused in ‘millisecond’ by software error

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Cite

correspondent, G. T. T. (2026, September 18). Flight chaos affecting hundreds of thousands caused in ‘millisecond’ by software error. The Guardian. https://www.theguardian.com/world/2026/sep/18/flight-chaos-affecting-hundreds-of-thousands-caused-in-millisecond-by-software-error-uk

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

The Guardian · collected 2026-09-18 · by Gwyn Topham Transport correspondent

Quick Summary

A software defect in the UK’s air traffic control system led to a six-hour outage on September 8, disrupting flights across the country and affecting hundreds of thousands of passengers. The error occurred within a millisecond when processing aircraft codes got paused and resumed incorrectly, corrupting flight data. Transport Secretary Heidi Alexander called for an urgent investigation into why this issue wasn’t detected earlier, while National Air Traffic Services CEO Martin Rolfe apologized and assured that safety was not compromised during the incident.
Written by AI on 2026-09-19, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

The UK's National Air Traffic Services (NATS) caused over 2,000 flight cancellations and widespread disruption across British airports on September 8, 2026, due to a millisecond software defect. The glitch affected hundreds of thousands of passengers and led to an estimated loss of millions for airlines as they refunded customers and rescheduled flights. This incident follows two previous major outages in the UK since summer 2023, increasing pressure on NATS CEO Martin Rolfe who faces calls to resign. Airlines like Ryanair are demanding action from regulators, while transport minister Heidi Alexander ordered an independent review by the Civil Aviation Authority (CAA) to investigate the issue further.

Written for “Air Traffic Control Software Glitch Causes Chaos” on 2026-11-01, grounded in this article and the 23 other(s) covering the same event.

Story

📰 Air Traffic Control Software Glitch Causes Chaos
Technology · 24 article(s) covering the same event. Compare every outlet's account →

Compared with similar articles

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Hedges 6 of 40 claims Outlet record 68/100
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Hedges 1 of 14 claims Outlet record 65/100
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
20
sentences that state something as happening or true
Uncertain
5%
1 of 20 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
66/100
The Guardian's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
24
Technology
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-19 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

The Guardian · 2768 article(s) · 6 correction(s) detected
Running correction rate · 6 correction(s)

Who wrote this

Gwyn Topham Transport correspondent
15 article(s) here · 1 carrying a prediction
🔮 Work will close London’s Paddington station – affecting intercity trains to the west of England and Wales until January – as well as Birmingham New Street, the UK’s busiest station outside the capital, for five days over the holiday period.
🔮 Under the contracts that replaced the franchising system since the pandemic, train operators’ income comes from fees paid by the DfT instead of depending on fare revenue, with the taxpayer instead taking any profit or loss from ticketing income or refunds. Avanti, which is due to be taken into public ownership next year as part of Great British Railways, paid out more than £50m in 2025-26, and is expected to pay out more than £70m this financial year.
🔮 How could this happen?
🔮 A new railway station will be built in Bradford to “transform how people travel across the north”, the government has announced.
🔮 The work was carried out because of concerns that the masts, which had remained visible above the water near Sheerness, could collapse in on the deadly cargo and blow up the ship.
🔮 Disabled passengers will have better safeguards when flying, the government has pledged, including protection from damaged wheelchairs and support from trained staff.
🔮 The GMB and ADCU unions have both said thousands of drivers jobs will be lost and have called for help for those affected.
2026-10-14 · assertive framing · Uber begins self-driving robotaxi trial in Manchester
🔮 Non-EU citizens, including UK travellers and those from other visa-exempt countries including the US, Australia and Canada, will soon need to pay €20 (£17) for an electronic waiver to enter the Schengen zone under the European travel information and authorisation system (Etias).
🔮 Flash interiors, fancy food and maybe even a bar: Virgin has unveiled a mock-up of its future cross-Channel train, with a pledge to create “something genuinely new”.
🔮 Heidi Alexander told the Labour conference on Monday that if Great British Railways owning trains would best serve taxpayers and passengers, then we should do it”.
Also by Gwyn Topham Transport correspondent
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 15 articles by Gwyn Topham Transport correspondent →

Topics

CAA London National Air Traffic Services Nats the Civil Aviation Authority

Subjects

Nats ORG · 6× CAA ORG · 3× Rolfe PERSON · 3× Alexander PERSON · 1× Heidi Alexander PERSON · 1× London GPE · 1× Martin Rolfe PERSON · 1× National Air Traffic Services ORG · 1× the Civil Aviation Authority ORG · 1×

Narrative

The report said that while a manual request for an aircraft code was being processed, another request paused it, adding: “When processing of the aircraft code request resumed, the software defect meant it did not resume correctly and the resulting output was corrupted, and affected some subsequent flight data updates.
framing: assertive · carried by 1 article(s) · first seen 2026-09-19
🔮 The transport secretary, Heidi Alexander, said the industry regulator the Civil Aviation Authority (CAA) would now “check their findings” and investigate Nats’ plans.

Claims (20 extracted, 1 hedged)

A software defect in part of the UK’s air traffic control system corrupted flight data “in the space of a millisecond”, leading to a six-hour outage and mass airline cancellations and delays across the UK last week, National Air Traffic Services has said. asserted
Services → corrupt → UK
But ministers said that the report into the incident still left questions unanswered, saying they needed “to urgently understand why this issue was not discovered and fixed before it caused chaos”. asserted
it → say → chaos
The transport secretary, Heidi Alexander, said the industry regulator the Civil Aviation Authority (CAA) would now “check their findings” and investigate Nats’ plans. asserted
regulator → say → plans
Hundreds of thousands of passengers had their travel disrupted after the Nats failure on Tuesday 8 September, which initially only stopped flights departing in the London area but eventually spread to disrupt travel across the UK and beyond by the evening. asserted
which → have → evening
Airlines called for the dismissal of the Nats chief executive officer, Martin Rolfe, after the third major air traffic control failure in the UK since summer 2023. asserted
Airlines → call → summer
However, Rolfe said the incident was unrelated to the previous failures and dismissed speculation that it was caused by military intervention. asserted
it → say → intervention
The preliminary report said that the failure was a software defect in part of the National Airspace System, which allocates codes to individual aircraft to identify flights on radar. asserted
which → say → radar
The report said that while a manual request for an aircraft code was being processed, another request paused it, adding: “When processing of the aircraft code request resumed, the software defect meant it did not resume correctly and the resulting output was corrupted, and affected some subsequent flight data updates. asserted
output → say → updates
This happened in the space of a millisecond.” asserted
This → happen → millisecond
Rolfe said: “The issue has been identified and mitigation is in place while a permanent fix is safety tested and deployed.” asserted
fix → say → place
Nats said restrictions were put in place across the UK so that the system could be restarted. uncertain
system → say → UK
The restrictions were in place for six hours and it took more than two days for the backlog of passenger disruption to be cleared, with hundreds of thousands of passengers’ travel plans disrupted. asserted
hundreds → take → plans
Rolfe added: “I would like to apologise again, very sincerely, to everyone who was affected last week. asserted
who → add → everyone
It’s our job to get people where they want to go, quickly and without delay and we are devastated when that goes wrong. asserted
that → ’ → delay
However, our primary role is to keep our skies safe, and everyone who flies through them. asserted
who → keep → them
However, Alexander said: “The disruption we saw last week was completely unacceptable and I know how frustrating it was for passengers, airlines and airports.” asserted
it → say → passengers
She said she had received Nats’ report, adding: “While I am pleased to see that the safety of passengers was protected, it’s clear we need to urgently understand why this issue was not discovered and fixed before it caused chaos. asserted
it → say → chaos
“I have therefore tasked the CAA with conducting an independent review to check Nats’ findings and investigate their investment plans to enhance resilience in the future, along with regulatory accountability. asserted
I → task → accountability
“It is crucial that our national infrastructure is fit for the future, and this government will make sure the aviation sector is as resilient as possible, so passengers can get to where they need to be.” asserted
they → make → future
The CAA’s review will be published within six months. asserted
review → publish → months
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