Starbucks workers in Hamilton hope to tackle wage, customer harassment issues in negotiating 1st contract
Downtown workers joined United Steelworkers this month, among union shops at Starbucks in Ontario
A group of downtown Hamilton Starbucks workers has unionized in an attempt to address issues including harassment by customers and an unclear wage structure, the United Steelworkers union (USW) says.
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union → hope → customers
Employees at the Starbucks by Gore Park reached out to USW to join and voted in a process supervised by the Ontario Ministry of Labour in early September, local USW co-ordinator John Catto told CBC Hamilton.
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Catto → reach → Hamilton
This is at least the sixth Starbucks location in Ontario to organize with USW, Catto said Wednesday.
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Catto → organize → USW
The union also represents Western Canada workers with the coffeehouse chain.
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union → represent → chain
In May 2025, USW announced shops in Ajax, Kitchener-Waterloo and Toronto had negotiated their first collective agreements.
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shops → announce → agreements
"We felt that without [a union] we didn’t really have a voice," one of the Hamilton workers said in an interview Thursday.
CBC is not naming them out of concerns speaking out will negatively impact their employment.
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speaking → feel → employment
The barista said they reached out to USW about unionizing because they remembered hearing about a Kitchener store joining, and thought it would be the worker's best shot at tackling workplace issues that employees felt managers weren't addressing.
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managers → say → that
USW's news release said the workers raised issues including:
- Health and safety concerns, particularly about harassment from customers.
- Unclear time and attendance rules that could lead to dismissal.
- A lack of recognition of seniority and limited opportunities for longtime employees.
- Corporate changes focused on higher prices and increased volume that affect workers.
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that → say → workers
- A need for a clear wage structure and benefits that don't change when Starbucks shifts its approach to business.
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Starbucks → change → business
Company success 'starts and ends' with workers
CBC Hamilton asked Starbucks to respond to the workers' concerns.
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Hamilton → start → concerns
In an emailed statement Tuesday, spokesperson Mary Franssen said the company's success "starts and ends" with its employees.
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success → email → employees
In July, the company reported $9.3 billion in revenues for the 13-week period ending on June 28, 2026.
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company → report → June
"We respect the right of all partners to make their own decisions regarding unions, whether they favour or oppose representation, and will continue to work together to make Starbucks the best job in retail."
Franssen didn't directly address the issues in the union's news release.
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Franssen → respect → release
In August, Starbucks Workers United, a union representing what it says is more than 12,000 baristas in the U.S., called for a public boycott of the store until the workers there, calling for higher wages and better working conditions, get a contract.
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workers → represent → contract
The newly unionized Hamilton workers don't yet have dates for negotiating a collective agreement, Catto said.
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Catto → unionize → agreement
He hopes to meet with the workers soon to help get that process started.
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process → hop → workers
USW will reach out to other unionized Starbucks locations to learn from their contract negotiations, Catto added.
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Catto → reach → negotiations
The Hamilton barista said it has been awkward between employees and managers at work since the Starbucks in the city organized, but they're hopeful a collective agreement can improve conditions and raise the bar at other locations.
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agreement → say → locations
"I see this as being able to be a beacon of hope for other stores," they said.
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they → see → stores
They also said customers have congratulated the workers on unionizing.
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customers → say → unionizing
Unionized shop in B.C. closed 3 years ago
In 2023, Starbucks closed its only unionized shop in Vancouver.
USW brought a complaint before the B.C. Labour Relations Board.
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USW → close → Board
In February 2025, the board found the company had legitimate reasons to shut down the Vancouver location, but found Starbucks wrongfully made "threats of adverse consequences" against a union-supporting employee.
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Starbucks → find → employee
Catto said that to his knowledge, no Starbucks workers have lost their jobs for unionizing with USW in Ontario.
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workers → say → Ontario
In recent years, employees at similar workplaces to Starbucks have unionized in Hamilton, including at Coven Market and the café Democracy.
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employees → unionize → Market
Democracy closed in December, and workers raised questions about the timing.
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workers → close → timing
The Hamilton barista said they think any worker curious about organizing their workplace should reach out to a union and ask about the process.
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worker → say → process
Catto agreed.
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Catto → agree → ?
"I've been a unionized worker for 30 years or so," he said.
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he → say → years
"The union dues that I pay have been worth every penny.
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I → pay → that
If anybody's employer is not treating them in a manner that is fair or treating them without dignity and respect, then you probably need a union."
With files from Conrad Collaco, The Canadian Press and Shaki Sutharsan
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you → treat → Collaco
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