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Breaking: NAB customers experiencing phone and internet banking outages

Read the original at ABC News (AU) ↗
Cite

Miller, A. (2026, September 23). Breaking: NAB customers experiencing phone and internet banking outages. ABC News (AU). https://www.abc.net.au/news/2026-09-23/nab-experiencing-digital-outage-across-mobile-online-banking/107187448

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

ABC News (AU) · collected 2026-09-23 · by Adelaide Miller

Quick Summary

National Australia Bank (NAB) is facing a digital outage affecting its internet and mobile banking platforms, as well as phone services. The bank’s website informed customers that they are experiencing issues when trying to contact NAB over the phone. NAB stated it was working on fixing the problem quickly and apologized for any inconvenience caused. No planned maintenance was scheduled at the time of the disruption.
Written by AI on 2026-09-23, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

On unknown date, customers of National Australia Bank (NAB) faced significant digital outages affecting internet banking, the mobile app, and phone services. The bank's website confirmed that no planned maintenance was responsible for these disruptions. An alert received by one customer via their mobile app read: "We're sorry, the app isn't working at the moment." NAB assured customers they were actively working to resolve the issue as quickly as possible while apologizing for the inconvenience caused.

Written for “NAB Banking Outage” on 2026-11-05, grounded in this article and the 0 other(s) covering the same event.

Story

📰 NAB Banking Outage
Economy/Business · 1 article(s) covering the same event.

Compared with similar articles

Nothing to compare against. No article is close enough to this one for the pipeline to have linked or judged the pair.
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
8
sentences that state something as happening or true
Uncertain
0%
0 of 8 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
67/100
ABC News (AU)'s corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Economy/Business
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-23 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

ABC News (AU) · 4892 article(s) · 11 correction(s) detected
Running correction rate · 11 correction(s)
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Who wrote this

Adelaide Miller
14 article(s) here · 0 carrying a prediction
🔮 Savers with billions of dollars in Australian banks could be missing out on the benefit of rising cash interest rates as a result of onerous account conditions or because they have not opted for the right type of savings product.
2026-10-31 · assertive framing · Banks sitting on billions in savers' money as interest rates rise
🔮 The changes include the introduction of payday super, a ban on debit and credit surcharges, an increase to minimum and award wages, and reforms to how trusts will be taxed.
2026-10-26 · assertive framing · Economic pain collides with regulatory changes for small businesses
🔮 ASX set to fall as US tech stocks tumble, oil hits five-month high The ASX is set to fall after US tech stocks tumbled, led by Meta, as its plans to ramp up AI spending fuelled doubts about whether the investment will pay off.
2026-10-22 · assertive framing · ASX to fall, US tech rout rattles markets
🔮 live Live updates: ASX set to drop, Wall Street closes down as higher US inflation signals possible rate hike The Australian share market is set to open lower following losses on Wall Street.
2026-10-14 · assertive framing · Live: ASX to open lower following losses on Wall Street as US inflation data drops
🔮 ASX set to open higher after Wall St gains, bond yields rise
2026-10-05 · assertive framing · Live: ASX to open higher as bond yields continue to rise
🔮 "Being able to absorb that cost would be detrimental to our business currently," she said.
2026-10-01 · assertive framing · Retailers predict price rises under RBA's surcharge reforms
🔮 The Australian share market is set to open slightly higher in morning trading ahead of the Reserve Bank's interest rate decision.
2026-09-28 · assertive framing · Live: ASX to edge higher as US bonds surge
🔮 It's the lesser-known side effect of the changes that begin on October 1 because banks' revenue will drop as they reduce the amount they charge businesses to bank with them.
2026-09-27 · assertive framing · Banks cut rewards programs, free travel insurance amid surcharge ban
🔮 ASX tipped to gain as Wall St rebounds, oil and bond yields retreat The ASX is expected to open higher after Wall Street rebounded from Wednesday's sell-off.
2026-09-17 · assertive framing · Live: ASX eyes gains as Wall Street rallies
🔮 "For example, you may have already paid the debt …
2026-09-16 · assertive framing · Tips for consumers hit with a debt collection notice
Also by Adelaide Miller
Banks sitting on billions in savers' money as interest rates rise
2026-10-31 · ABC News (AU)
Economic pain collides with regulatory changes for small businesses
2026-10-26 · ABC News (AU)
ASX to fall, US tech rout rattles markets
2026-10-22 · ABC News (AU)
Live: ASX to open lower following losses on Wall Street as US inflation data drops
2026-10-14 · ABC News (AU)
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 14 articles by Adelaide Miller →

Topics

NAB National Australia Bank

Subjects

NAB ORG · 5× National Australia Bank ORG · 1×

Narrative

One NAB customer said she received an alert on her mobile banking app which said: "We're sorry, the app isn't working at the moment.
framing: assertive · carried by 1 article(s) · first seen 2026-09-23
2026-09-23 · ABC News (AU)
Breaking: NAB customers experiencing phone and internet banking outages · assertive framing

Claims (8 extracted, 0 hedged)

National Australia Bank (NAB) is experiencing a digital outage across multiple platforms. asserted
Bank → experience → platforms
An announcement on its website said the outage was impacting internet banking and the NAB mobile app. asserted
outage → say → banking
"We're aware that customers are also experiencing issues when contacting us via over the phone," NAB's website said. asserted
website → experience → phone
"Our team is working to fix this as soon as possible. asserted
team → work → this
We apologise for the inconvenience." asserted
We → apologise → inconvenience
NAB said no planned maintenance was scheduled. asserted
maintenance → say → ?
One NAB customer said she received an alert on her mobile banking app which said: "We're sorry, the app isn't working at the moment. asserted
app → say → moment
We'll have it back up and running as soon as we can." asserted
we → have → ?
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