The Aporia
The Aporia
Shaw, V. (2026, September 23). Santander announces partnership to support vulnerable customers. Evening Standard. https://www.standard.co.uk/business/money/people-santander-b1298004.html
Shaw, Vicky. “Santander announces partnership to support vulnerable customers.” Evening Standard, 23 Sept. 2026, https://www.standard.co.uk/business/money/people-santander-b1298004.html.
Shaw, Vicky. “Santander announces partnership to support vulnerable customers.” Evening Standard, September 23, 2026. https://www.standard.co.uk/business/money/people-santander-b1298004.html.
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Santander, a major British bank, has partnered with Sibstar, a financial support service founded by Jayne Sibley who appeared on Dragons' Den. The collaboration aims to assist customers and their families dealing with conditions like dementia or learning disabilities that make managing finances difficult. Under the partnership, Santander can refer such vulnerable customers directly to Sibstar, which offers a debit card and app for financial management assistance.
Sibstar charges £4.99 monthly plus a one-off setup fee of £4.99, but Santander emphasizes that customers are free to decide if the service is right for them. The referral process involves contacting a Sibstar team member who helps set up the service, and funds can be transferred from a Santander current account to the Sibstar debit card.
Graeme Cumming, head of vulnerable customer strategy at Santander UK, noted that this partnership will provide extra support for those struggling with daily financial tasks due to health conditions.
