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Customers say Qantas not being 'fair dinkum' on costly outback flights

Read the original at ABC News (AU) ↗
Cite

Carstens, J., Yeomans, C., & Munro, a. B. (2026, September 24). Customers say Qantas not being 'fair dinkum' on costly outback flights. ABC News (AU). https://www.abc.net.au/news/2026-09-25/costly-outback-airfares-unreasonable-as-review-delayed/107190336

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

ABC News (AU) · collected 2026-09-24 · by Jay Carstens, Crispian Yeomans, and Bella Munro

Quick Summary

Customers are criticizing Qantas for high outback flight costs in Queensland, Australia, with some routes priced similarly to international flights. For example, a return trip from Brisbane to Longreach costs $1,386 even when booked five days ahead, more than a last-minute flight to Auckland and only slightly less than one to Singapore. A review by the Department of Transport and Main Roads on these contracts was supposed to be completed this November but has been delayed for a year to consider public feedback.
Written by AI on 2026-09-25, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

Customers are criticizing Qantas for high airfare costs in remote parts of Queensland, such as flights to Longreach. A review scheduled for November by the Department of Transport and Main Roads to assess contracts with regional carriers like Rex and Qantas has been delayed for 12 months due to feedback from 37 consultation sessions. John Elliott found a return flight from Brisbane to Longreach, which takes two-and-a-half hours, priced at $1,386 when booked five days in advance—a cost comparable to last-minute flights to Auckland and only slightly less than those to Singapore. This high pricing deters both residents and potential visitors, making it difficult for tourism to thrive in western Queensland's outback regions. Elliott argues that the expense discourages travel, leaving only those who drive as visitors to these areas. Some are calling on governments to intervene by increasing subsidies or compelling carriers to be more transparent about their pricing practices.

Written for “Qantas Flight Complaints” on 2026-11-02, grounded in this article and the 0 other(s) covering the same event.

Story

📰 Qantas Flight Complaints
Other · 1 article(s) covering the same event.

Compared with similar articles

Nothing to compare against. No article is close enough to this one for the pipeline to have linked or judged the pair.
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
30
sentences that state something as happening or true
Uncertain
10%
3 of 30 hedged ("reportedly", "may", "according to")
Leaning
withheld
no quote in the article backed the model's score
Publisher signals
68/100
ABC News (AU)'s corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Other
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-25 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

ABC News (AU) · 4602 article(s) · 10 correction(s) detected
Running correction rate · 10 correction(s)

Who wrote this

Jay Carstens
5 article(s) here · 1 carrying a prediction
🔮 In short: Storms that have lashed parts of central Queensland could continue through the weekend and reach parts of the Gulf. Isolated showers in the state's south-east could last well into next week.
🔮 In short: The Big Red Bash will be held one last time in Birdsville in 2027.
🔮 For anyone travelling to Queensland's "capital of the outback", a flight could cost more than an interstate or overseas trip.
🔮 Community mourns Winton Mayor Cathy White said the crash greatly affected the community.
🔮 "If you wanted your endowment, you had to go to the copper; he was the protector of Aborigines, and he ran all those programs," Mr Rowlands said. "Sometimes, he'd say yes and sometimes he wouldn't … we just had no control."
Also by Jay Carstens
Nothing else under this byline is closely related to this article, so these are simply their most recent.
Crispian Yeomans
3 article(s) here · 1 carrying a prediction
🔮 "The Department of Primary Industries is aware of some reports of higher than usual impacts of three-day sickness in central and western Queensland and producer concerns that a new strain of virus may be involved, " a spokesperson said.
🔮 Scientists will use samples to determine how ancient Devonian-era fish grew so big.
🔮 For anyone travelling to Queensland's "capital of the outback", a flight could cost more than an interstate or overseas trip.
Also by Crispian Yeomans
Nothing else under this byline is closely related to this article, so these are simply their most recent.
and Bella Munro
1 article(s) here · 1 carrying a prediction
🔮 For anyone travelling to Queensland's "capital of the outback", a flight could cost more than an interstate or overseas trip.
The only article under this byline in the corpus.

Topics

Brisbane Longreach Qantas Queensland Winton

Subjects

Qantas ORG · 8× Queensland GPE · 4× Brisbane GPE · 3× Elliott PERSON · 3× Longreach GPE · 2× Winton GPE · 2× Auckland GPE · 1× Australia GPE · 1× John Elliott PERSON · 1× Singapore GPE · 1×

Narrative

Contracts currently held by Rex and Qantas are reviewed every five years, but the Department of Transport and Main Roads has delayed its decision by 12 months so it can "consider all the feedback" from 37 consultation sessions.
framing: assertive · carried by 1 article(s) · first seen 2026-09-25
🔮 For anyone travelling to Queensland's "capital of the outback", a flight could cost more than an interstate or overseas trip.
2026-09-25 · ABC News (AU)
Customers say Qantas not being 'fair dinkum' on costly outback flights · assertive framing

Claims (30 extracted, 3 hedged)

In short: Customers have again criticised Qantas for not being "fair dinkum" over costly outback airfares. asserted
Customers → criticise → airfares
A review into contracts for regional Queensland's air carriers was due in November but has been delayed by a year. What's next? asserted
's → delay → year
Some are calling for governments to intervene, increase subsidies or force carriers to be "more transparent". asserted
governments → call → carriers
For anyone travelling to Queensland's "capital of the outback", a flight could cost more than an interstate or overseas trip. uncertain
flight → travel → trip
John Elliott was "staggered" to discover earlier this month that a return flight between Brisbane and Longreach would cost $1,386, even though he booked five days in advance. asserted
he → stagger → advance
"I think it stops a lot of people travelling. asserted
lot → think → people
Basically, the only visitors that we get to western Queensland have to drive," Mr Elliott said. asserted
Elliott → get → Queensland
Mr Elliott, who has formerly coordinated events in Winton, said he had seen expensive rural flights deter not just outback residents, but also potential holiday-makers and those bringing drawcard tourism events to the west. asserted
flights → coordinate → west
He said "corporate Australia" was treating people in the bush "with a lack of respect". asserted
Australia → say → respect
"Whenever we had a big event, it was cheaper for us to charter an 80-seater jet and fly direct from Brisbane into Winton [than book a commercial flight]," he said. asserted
he → have → flight
"I just don't think Qantas are being fair dinkum at the moment." asserted
Qantas → think → moment
Qantas is the only airline that services the route between Longreach and Brisbane. asserted
that → service → Longreach
Outback routes already subsidised Of the more than 40 routes in regional Queensland, seven servicing 23 towns take airfare subsidies from the state government. asserted
seven → service → government
Maximum fares on these regulated routes are capped where demand is considered "too low" to be commercially viable. asserted
demand → regulate → routes
Contracts currently held by Rex and Qantas are reviewed every five years, but the Department of Transport and Main Roads has delayed its decision by 12 months so it can "consider all the feedback" from 37 consultation sessions. asserted
it → hold → sessions
It's not the only review underway: the Australian Productivity Commission is also inquiring into the cost of regional airfares, with a draft report due in November. asserted
report → inquire → November
In its submission, Qantas said Dash 8-400 planes were the "most suitable" aircraft to service smaller or remote regional routes because they had "lower maintenance and operating costs" than the smaller Q200 and Q300. asserted
they → say → Q200
But the carrier said the aircraft, which carried fewer than half the passengers of a standard commercial jet, were not as profitable due to the "economy of scale". asserted
which → say → scale
"On average, these services are more than twice as expensive to operate than Qantas 737s and about three times more expensive than Jetstar and Qantas international services on a per-passenger basis," the submission said. asserted
submission → operate → basis
The airline has been contacted for comment. asserted
airline → contact → comment
Central Queensland University aviation expert Steve Leib said the fleet of smaller planes used on rural routes tended to be older and more expensive to operate. asserted
fleet → say → routes
"The costs just continue to creep up as aircraft age … and those smaller aircraft with fewer seats are in less of a position to help you recover the revenue associated with that [maintenance]," Dr Leib said. asserted
Leib → continue → maintenance
Calls for airlines to 'justify' prices Several councils in the south-west have been lobbying for a new contract with the government Murweh Shire Mayor Shaun Radnedge said prices were not the only issue. asserted
prices → justify → government
People are saying they can't access seats,"he said. asserted
they → say → ?
"We have had health services actually had to postpone what they had planned here in Charleville because they could not get a seat." uncertain
they → have → seat
Cr Radnedge said now the region would be "in limbo" for another year, before they could bring in more flights and more affordable fares. uncertain
they → say → flights
He said the state government had not consulted with his shire about delaying the review. asserted
government → say → review
Now living in Toowoomba, Mr Elliott said governments should force carriers to prove whether remote flights really cost them as much as they claimed. " asserted
they → live → much
I think the federal government need to say to Qantas, 'You need to be fair dinkum, you need to be transparent,'" he said. asserted
he → think → Qantas
"You need to justify how you can charge that much for a flight that really doesn't equate to anything their operation does [else]where in Australia." asserted
operation → need → Australia
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