Claims extracted
24
sentences that state something as happening or true
Uncertain
4%
1 of 24 hedged
("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
74/100
CBC News's corrections and
hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Economy/Business
Same framing elsewhere
1
articles that frame the event the way this one does
P.E.I. woman who lost nearly $10K in bitcoin scam wants bank to reimburse her money
Binh Tran searched caller's number and found it was the same as on the bank's website
Binh Tran has spent the last six months trying to get her money back after falling victim to a scam call.
asserted
Tran → lose → call
One morning in March, she answered a call from someone claiming to be from TD Bank's fraud prevention department who told her she was needed for an investigation.
asserted
she → answer → investigation
"He told me that I … need to withdraw my money for safety," she said.
asserted
she → tell → safety
She was told to stay on the phone while she entered the bank.
asserted
she → tell → bank
She withdrew money through a teller and later deposited it into a bitcoin machine for verification.
asserted
She → withdraw → verification
She felt something was wrong, but she searched online and found the number the scammer used was the same as what was listed on the bank's website, leading her to believe the call was real.
asserted
call → feel → her
In total, she lost $9,800.
asserted
she → lose → 9,800
Earlier this month, she was informed by TD Bank that she would not be reimbursed.
asserted
she → inform → Bank
"I think that the TD Bank, they didn't do anything for investigation," she said.
"
asserted
she → think → investigation
They don't care about a customer.
asserted
They → care → customer
They don't care about a customer loss."
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In a statement, TD Bank declined to comment on details of specific cases and said it understands it can be "distressing" to fall victim to a scam.
asserted
it → care → scam
The bank said it takes reports of fraud "very seriously."
asserted
it → say → fraud
"I can confirm TD thoroughly reviewed this matter, shared our findings with Binh, and explained to her the rationale behind our decision," a spokesperson wrote in the statement.
asserted
spokesperson → confirm → statement
"Helping protect our clients remains a top priority.
asserted
protect → protect → clients
We have multiple layers of security, monitoring and customer education in place."
asserted
We → have → place
TD offered tips to protect against fraud, including not trusting unsolicited calls and not assuming a phone number is legitimate.
asserted
number → offer → calls
It also noted that TD "will never ask" a customer for assistance with an investigation or request passwords or one-time security codes sent to mobile devices or email.
asserted
TD → note → devices
The issue for Tran lies with a form she signed when withdrawing the money with the teller, which takes responsibility off of TD Bank to reimburse her money.
asserted
which → lie → money
It reads that the bank "has warned me that fraudsters may ask their victims to purchase gift cards or bitcoin," and that the customer confirmed that the withdrawal was made of their "own free will, without any coercion or pressure from a third party."
uncertain
withdrawal → read → party
Tran also got police involved, speaking with an officer and filing a report.
asserted
police → get → report
However, she is not sure how the investigation is progressing.
asserted
investigation → progress → ?
She said she doesn't agree with TD and plans to appeal the bank's decision to the federal banking ombudsman, noting she took the care to check that the bank's phone number was correct and that she had no reason not to trust it.
"I just work at a Superstore at [a] part-time job, so this is a huge amount.
asserted
this → say → job
This is my retirement nest, so I cannot lose that amount," she said.
asserted
she → lose → amount
"I just want my money back to my account.
asserted
money → want → account
The Aporia
