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A cash comeback? Shops navigate looming death of card surcharges

Read the original at ABC News (AU) ↗
Cite

McNamara, A. (2026, September 25). A cash comeback? Shops navigate looming death of card surcharges. ABC News (AU). https://www.abc.net.au/news/2026-09-26/card-surcharge-fees-change-october-1-small-businesses-impact-sa/107180202

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

ABC News (AU) · collected 2026-09-25 · by Aiden McNamara

Quick Summary

Shops across Australia are preparing for an October 1 ban on card surcharges by encouraging customers to use cash before the rule change takes effect. Bakery owner Dylan McQueen and nursery owner Calum Haygarth both faced substantial costs from card fees, with McQueen paying $5,785 last financial year. While some businesses have relied on surcharges to cover these expenses, the Reserve Bank of Australia (RBA) estimates that eliminating surcharging will save businesses $910 million annually. Both business owners anticipate needing to raise prices post-ban due to ongoing fees and costs associated with card payments.
Written by AI on 2026-09-25, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

Starting October 1, Australian businesses are banned from adding card surcharges, making the price for a product consistent regardless of payment method. This change follows RBA Governor Michelle Bullock's assertion that surcharging no longer serves its intended purpose and is disliked by consumers. Business owners like Dylan McQueen, who operates a bakery in Mount Gambier, have faced significant costs due to card fees; he paid $5,785 last financial year. While McQueen never added a surcharge, many businesses were encouraged to accept more cash through signs like "CASH PREFERRED." However, even with these promotions, only 16% of transactions at his bakery involved cash. With the new RBA rules in place, there are concerns that some businesses might raise prices instead of passing on card fees.

Written for “Card Surcharges Controversy” on 2026-11-02, grounded in this article and the 0 other(s) covering the same event.

Story

📰 Card Surcharges Controversy
Economy/Business · 1 article(s) covering the same event.

Compared with similar articles

This article reads unscored and hedges 3% of its claims. Each row says how that neighbour differs.
Daily Mail
⚖️ Leans left Hedges 6 of 21 claims Outlet record 68/100
“While both articles discuss the upcoming ban on card surcharges in Australia, Article A focuses on shops encouraging cash payments ahead of the ban and the financial impact on businesses, while Article B discusses the implementation of the ban and potential outcomes for shoppers.”
ABC News (AU)
⚖️ Leans left Hedges 4 of 29 claims Outlet record 68/100
“The articles discuss related changes regarding credit card surcharges, but they describe different stages of the event—one before and one after the ban's implementation.”
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
33
sentences that state something as happening or true
Uncertain
3%
1 of 33 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
68/100
ABC News (AU)'s corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Economy/Business
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-25 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

ABC News (AU) · 4602 article(s) · 10 correction(s) detected
Running correction rate · 10 correction(s)

Who wrote this

Aiden McNamara
4 article(s) here · 1 carrying a prediction
🔮 Australia's last holdout against a cooling house market is still on the way up, but years of rapid growth are expected to come to an end soon.
🔮 Health Minister Blair Boyer says he will consider making more data available.
🔮 In short: South Australia is set to join New South Wales and Western Australia with a registry for short-stay accommodation.
🔮 Many businesses say they will raise prices after the RBA's changes on October 1.
Also by Aiden McNamara
Nothing else under this byline is closely related to this article, so these are simply their most recent.

Topics

A4s Australia Australians RBA

Subjects

Hawkins PERSON · 3× RBA ORG · 3× Calum Haygarth PERSON · 2× Haygarth PERSON · 2× McQueen PERSON · 2× Australia GPE · 1× Australians NORP · 1× Dylan McQueen PERSON · 1× John Hawkins PERSON · 1× Michelle Bullock PERSON · 1×

Narrative

Levelling the playing field From next week, businesses across Australia can no longer add a surcharge to card payments — meaning a $10 sandwich will cost $10 regardless of whether it is paid for with cash or a card. When the move was announced earlier this year, RBA governor Michelle Bullock said surcharging no longer worked as intended, and most consumers wanted it to stop.
framing: assertive · carried by 1 article(s) · first seen 2026-09-25
🔮 Many businesses say they will raise prices after the RBA's changes on October 1.
2026-09-25 · ABC News (AU)
A cash comeback? Shops navigate looming death of card surcharges · assertive framing

Claims (33 extracted, 1 hedged)

In short: Some shops are encouraging cash payments ahead of a nationwide ban on card surcharges. asserted
shops → encourage → surcharges
The ban comes with new limits on the fees banks can charge businesses, but shops can no longer pass on these card costs directly. asserted
shops → come → costs
Many businesses say they will raise prices after the RBA's changes on October 1. asserted
they → say → October
Last financial year, bakery owner Dylan McQueen paid $5,785 in card fees, which he says came after years of displaying signs that read: "CASH PREFERRED." While his laminated A4s led to an uptick in customers hunting for coins and notes to pay for their coffee and scrolls, cash was only 16 per cent of his transactions. asserted
cash → pay → transactions
"People pay for convenience," Mr McQueen said. asserted
McQueen → pay → convenience
"They pay for it without them even realising." asserted
them → pay → it
The Mount Gambier baker said he never added a card surcharge, but he questioned whether it was a wise business move. asserted
it → say → surcharge
"It's just out of principle, I don't believe in it," he said. asserted
he → believe → it
Levelling the playing field From next week, businesses across Australia can no longer add a surcharge to card payments — meaning a $10 sandwich will cost $10 regardless of whether it is paid for with cash or a card. When the move was announced earlier this year, RBA governor Michelle Bullock said surcharging no longer worked as intended, and most consumers wanted it to stop. asserted
it → level → cash
The change, which takes effect from October 1, will mean shops cannot pass on the card fees directly. asserted
shops → take → fees
New limits will also be imposed on what banks can charge via interchange fees. asserted
banks → impose → fees
The RBA estimated this would save businesses $910 million each year. asserted
this → estimate → million
While the general public might appreciate simpler pricing, many businesses turned to surcharges in an effort to keep their advertised prices low. uncertain
businesses → appreciate → prices
Nursery owner Calum Haygarth said merchant fees made up "tens of thousands" in his annual operating costs. asserted
fees → say → costs
He said it led margins on small items to "erode", so card-paying customers paid an extra 2.9 per cent for products under $20. asserted
customers → say → 20
"It's not justifiable to be running a business going backwards, basically,"he said. asserted
It → run → business
Mr Haygarth said while he recently noticed banks "scrambling" to lower their merchant fees ahead of the October 1 change, he believed he would still need to raise prices. asserted
he → say → prices
"It's just another added cost that we really don't need," he said, adding it was ultimately going to be unfair for cash customers. asserted
it → add → customers
Much like Mr McQueen down the road, the nursery owner said he also saw more shoppers searching their wallets for cash after he put up signage, but he did not expect a major comeback for physical currency. asserted
he → say → currency
"Unfortunately, that's the way of the world,"he said. asserted
that → say → world,"he
Who's actually got cash on them anyway? asserted
Who → get → them
The soft, sometimes-elusive beep of the card tap has become a sound far more common than the rattle of the till. asserted
beep → become → till
The past two decades saw a big drop in the amount of cash changing hands, although there was a slight rise last year. asserted
decades → see → hands
Economist John Hawkins said about half of Australians used no cash in a typical week. asserted
half → say → week
"There's a significant number of people now who don't carry any cash with them,"Dr Hawkins said. asserted
Hawkins → be → cash
He said the potential loss of customers was a "sufficient deterrent" to stop businesses ruling out card payments altogether. asserted
businesses → say → payments
Dr Hawkins said many shops promoting cash use were more motivated by avoiding fees than by dodging taxes. asserted
shops → say → taxes
"[That's] probably more a thing when a tradie comes around to do some work at your house and wants to be paid in cash," he said. asserted
he → come → cash
Dr Hawkins said the public did not appreciate that costs still existed for providing payments through cash as well. asserted
costs → say → cash
"One way or another people are going to have to pay for it and it's proper that they should,"he said. asserted
they → go → it
Mr Haygarth said there were indeed some costs for using cash but, for small businesses, he did not believe it was comparable. asserted
it → say → businesses
"It wouldn't be anywhere near the cost of running credit cards," he said. asserted
he → run → cards
Calum Haygarth is paid by the ABC on a contract basis for on-air contributions to a gardening program on local radio around once a month. asserted
Haygarth → pay → radio
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