Claims extracted
13
sentences that state something as happening or true
Uncertain
46%
6 of 13 hedged
("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
65/100
Evening Standard's corrections and
hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Economy/Business
Same framing elsewhere
1
articles that frame the event the way this one does
The Insolvency Service said it is trying to track down people who could be owed refunds for fees paid as far back as a decade ago.
uncertain
who → say → fees
DROs are a type of personal insolvency, helping people who have been struggling with problem debts to get back on track.
asserted
who → help → track
A £90 application fee for a DRO was scrapped in 2024.
asserted
fee → scrap → 2024
People who paid that fee for a DRO between 2016 and April 2024 but did not complete their application are eligible for the fee to be refunded, the Insolvency Service said.
asserted
Service → pay → application
Up until April 2024, payments were made as part of the application process, either in full or in instalments.
asserted
payments → make → instalments
Some people will be due a full £90 refund for the fee, while others may be owed more or less, depending on whether they paid in full, overpaid, or made multiple incomplete applications.
uncertain
they → owe → applications
Applications for DROs are made through authorised debt advisers or charities.
asserted
Applications → make → advisers
The Insolvency Service said it has written to people affected several times since November 2025 with details on how to apply, but some customer contact details may have changed.
It said around £450,000 is available in refunds.
The Service said around 5,100 customers had been contacted and refunds have been provided to around 1,200 of those customers so far.
uncertain
refunds → say → customers
Caroline Shanahan, senior leader in the personal insolvency team at the Insolvency Service, said: “We want to reassure customers that this is a genuine refund and we want them to claim their money back if it is due.
uncertain
it → say → money
“We’ve tried to contact customers directly, but as the refunds go back 10 years, we know some people’s contact details may have changed.
uncertain
details → try → customers
“People applying for a DRO may have been struggling financially – hence needing debt relief – so we’re really keen to return money owed to them as soon as possible.”
uncertain
we → apply → them
Read More
Information such as the DRO application number if this is known, along with contact and banking details will help with securing a refund.
asserted
this → read → refund
It is also important to remember that impersonation scammers often pretend to be from government organisations and so people should make sure they know who they are dealing with.
asserted
they → remember → who
The Aporia
