Photo via The Sydney Morning Herald

NSW pay phone given heritage listing

Read the original at The Sydney Morning Herald ↗
Cite

Gardiner, S. (2026, September 29). NSW pay phone given heritage listing. The Sydney Morning Herald. https://www.smh.com.au/national/nsw/nsw-pay-phone-given-heritage-listing-20260929-p611cu.html?ref=rss&utm_medium=rss&utm_source=rss_feed

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

The Sydney Morning Herald · collected 2026-09-29 · by Stephanie Gardiner

Quick Summary

A payphone outside Narooma Plaza on the Princes Highway in NSW has been given heritage listing by the National Trust of Australia for its cultural and social significance during the Black Summer bushfires in 2020. Over two months, nearly 1000 calls were made from this phone as it served as a critical communication point when mobile reception was unavailable. Historian Naomi Parry Duncan led the nomination to highlight how people relied on the payphone for safety checks and emotional support during the disaster.
Written by AI on 2026-10-02, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

In Narooma, a town in New South Wales (NSW), an iconic payphone outside Narooma Plaza on Princes Highway has been granted heritage status for its significant role during the 2019-2020 Black Summer bushfires. As mobile reception and power were lost, locals and tourists relied heavily on this pay phone to communicate with family and friends or check on neighbors’ safety. Historian Naomi Parry Duncan led the effort to nominate it to the National Trust of Australia NSW register after observing its critical function during her holiday in Narooma when she had to seek refuge at an evacuation center due to fire threats. Over two months, nearly 1000 calls were made from this phone, highlighting its crucial role for community support and safety communication during the disaster.

Written for “NSW Heritage Listing” on 2026-11-03, grounded in this article and the 0 other(s) covering the same event.

Story

📰 NSW Heritage Listing
Environment · 1 article(s) covering the same event.

Compared with similar articles

Nothing to compare against. No article is close enough to this one for the pipeline to have linked or judged the pair.
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
19
sentences that state something as happening or true
Uncertain
0%
0 of 19 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
61/100
The Sydney Morning Herald's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Environment
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-29 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

The Sydney Morning Herald · 5927 article(s) · 15 correction(s) detected
Running correction rate · 15 correction(s)

Who wrote this

Stephanie Gardiner
1 article(s) here · 0 carrying a prediction
The only article under this byline in the corpus.

Topics

Australia Black Summer NSW Narooma Telstra

Subjects

Duncan PERSON · 4× Australia GPE · 3× Telstra ORG · 3× Narooma GPE · 2× Melbourne GPE · 1× NSW GPE · 1× Naomi Parry Duncan PERSON · 1× National Trust of Australia NSW ORG · 1× New Zealand GPE · 1× Queensland GPE · 1×

Narrative

“Where we’ve got vulnerable people in the community out there who need crisis support and to stay connected, they’re showing us these pay phones are absolutely critical,” Telstra regional general manager Chris Taylor said.
framing: assertive · carried by 1 article(s) · first seen 2026-09-29
2026-09-29 · The Sydney Morning Herald
NSW pay phone given heritage listing · assertive framing

Claims (19 extracted, 0 hedged)

Under furious orange skies and plumes of bushfire smoke, locals and tourists lined up at a payphone to talk to family and friends or check in on neighbours. asserted
locals → line → neighbours
Some used the public phone in Narooma to tell loved ones they were safe, while others revealed they had lost everything in the catastrophic Black Summer bushfires that razed much of the NSW far south coast. asserted
that → use → coast
Historian Naomi Parry Duncan was holidaying in Narooma on New Year’s Day in 2020, among those who had to shelter at an evacuation centre as the fires loomed. asserted
fires → holiday → centre
There was no mobile reception or power during that “bewildering and frightening” time, sending many to wait at three public phones in town, Duncan recalled. asserted
Duncan → be → town
“At all of the pay phones there were queues of people politely waiting,” she said. “It was quite an intimate space in the queue. asserted
It → be → queue
The pay phone outside Narooma Plaza on the Princes Highway has been heritage listed for its cultural and social role in the Black Summer fires, with almost 1000 calls made over two months during and after the disaster. asserted
calls → list → disaster
Duncan led the nomination to the National Trust of Australia NSW register. asserted
Duncan → lead → register
The pay phone is now marked with the trust’s bronze plaque, emblazoned with gum leaves, to denote its significance. asserted
phone → mark → significance
The quiet empathy displayed by people waiting for the phones as they carried shared trauma was a particularly moving sight, Duncan said. asserted
Duncan → display → trauma
“The instinctive thing to help each other was really quite amazing,” she said. asserted
she → help → other
Her New Zealand-born partner saw how people waited patiently for the phone and felt a deeper understanding of Australia, she said. asserted
she → bear → Australia
The landmark status was being sought for other phones, including one in remote Queensland and another in Melbourne. asserted
status → seek → Melbourne
Telstra is mandated to maintain Australia’s 14,000 pay phones, with all local and national calls to standard fixed lines and mobiles free since mid-2021. asserted
calls → mandate → mid-2021
Within the last year, 25 million calls have been made from pay phones, including 300,000 to triple zero and crisis support lines. asserted
calls → make → lines
“Where we’ve got vulnerable people in the community out there who need crisis support and to stay connected, they’re showing us these pay phones are absolutely critical,” Telstra regional general manager Chris Taylor said. asserted
Taylor → get → us
Telstra has been working to ensure better resilience during disasters, such as power back-ups to help restore connectivity more quickly, Taylor said. asserted
Taylor → work → connectivity
Duncan said public phones have a long history in Australian culture, playing a particularly important part in women’s lives. asserted
phones → say → lives
The phones were used to help women find employment and leave abusive relationships throughout the last century, as well as keeping Indigenous communities connected, she said. asserted
she → use → communities
“They are so important for keeping us together, especially when you’ve got a country that is spread over such vast distances as Australia.” asserted
that → keep → Australia
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