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New iPhone buyers demand refunds after $1,199 gizmo changes color just weeks after purchase

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Cite

Cost, B. (2026, September 29). New iPhone buyers demand refunds after $1,199 gizmo changes color just weeks after purchase. New York Post. https://nypost.com/2026/09/29/tech/iphone-18-pros-changing-color-due-to-unknown-defect/

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

New York Post · collected 2026-09-29 · by Ben Cost

Quick Summary

New iPhone 18 Pro buyers are requesting refunds after their $1,199 devices started changing color within weeks of purchase. Reports on social media highlight discoloration around the three rear cameras in Burgundy and Black models, with users noting that cleaning does not resolve the issue. This problem has previously affected the iPhone 17 Pro’s Cosmic Orange model, which also experienced a similar pigment change due to anodization issues during manufacturing.
Written by AI on 2026-09-29, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

Apple is facing backlash from iPhone 18 Pro buyers who are demanding refunds after their devices began changing color just weeks after purchase. The issue is particularly noticeable on the more expensive models, such as the Burgundy and Black iPhone 18 Pro Max, which cost $1,199. Users have reported that the area around the three rear cameras shows signs of discoloration, with some claiming their phones arrived in a two-toned condition, indicating it's not due to wear or improper cleaning. The company launched the new devices on September 18 but is now dealing with significant customer dissatisfaction over this unexpected defect.

Written for “iPhone Color Change Refunds” on 2026-10-30, grounded in this article and the 0 other(s) covering the same event.

Story

📰 iPhone Color Change Refunds
Technology · 1 article(s) covering the same event.

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How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
25
sentences that state something as happening or true
Uncertain
0%
0 of 25 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
66/100
New York Post's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Technology
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-29 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

New York Post · 15208 article(s) · 35 correction(s) detected
Running correction rate · 35 correction(s)

Who wrote this

Ben Cost
36 article(s) here · 1 carrying a prediction
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Also by Ben Cost
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 36 articles by Ben Cost →

Topics

Apple Burgundy Burgundy Pro Max iPhone 18 Pro iPhones

Subjects

Apple ORG · 5× AppleInsider ORG · 1×

Narrative

Despite costing over $1,000, the new iPhone 18 Pro is sending some shoppers into buyer’s remorse, with reports that the so-called state-of-the-art devices are beginning to fade.
framing: assertive · carried by 1 article(s) · first seen 2026-09-29
🔮 I figured I would clean it off when I got home.

Claims (25 extracted, 0 hedged)

Despite costing over $1,000, the new iPhone 18 Pro is sending some shoppers into buyer’s remorse, with reports that the so-called state-of-the-art devices are beginning to fade. asserted
devices → cost → reports
Apple fans have taken to social media to complain that the $1,199 device, which dropped on September 18, was showing signs of discoloration around the three rear cameras. asserted
which → take → cameras
The color drain was particularly pronounced in Burgundy and Black models. asserted
drain → pronounce → models
“Hey everyone, I noticed that the area around my camera lenses looks slightly lighter/pinkish compared to the surrounding camera housing,” declared one user. asserted
user → notice → housing
“There is no oil, residue, or dirt on the phone, and I’ve cleaned the area carefully. asserted
I → be → area
I’m also not seeing any scratches, dents, or physical damage.” asserted
I → see → scratches
An accompanying photo showed the Burgundy phone’s triple lenses ringed with slightly pink halos. asserted
photo → accompany → halos
“I have the same thing on Burgundy Pro Max,” declared another. asserted
another → have → Max
“Everyone that’s saying you just need to wipe it off is wrong, it does not wipe off. asserted
it → say → it
It’s a discoloration on the unit.” asserted
It → ’ → unit
Others claimed their iPhones were unintentionally two-toned upon arrival, ruling out the effects of normal wear and tear or improper cleaning. asserted
iPhones → claim → wear
“My black iPhone 18 Pro Max came in the exact same way,” complained one bummed-out customer. asserted
customer → come → way
“Mine looks exactly the same,” lamented another. asserted
another → look → ?
I figured I would clean it off when I got home. asserted
I → figure → it
The stains are not going away, no matter what I’ve done.” asserted
I → go → what
Some said they’d already requested a full refund. asserted
they → say → refund
Already on its way back to Apple,” wrote one dissatisfied techhead. asserted
techhead → write → Apple
Coincidentally, customers who’d bought the silver or pale blue “glacier” models didn’t report any pigment problems. asserted
who → buy → problems
This isn’t the first time an iPhone has caused a pigment panic. asserted
iPhone → cause → panic
Apple customers complained that the iPhone 17 Pro‘s Cosmic Orange model had changed to pink within weeks of its debut. asserted
model → complain → debut
AppleInsider chalked up this defect to the colorization process. asserted
AppleInsider → chalk → process
Both the 17s and the iPhone 18 Pros undergo anodization, which involves submersion in an electrolytic bath to form a porous aluminum oxide layer. asserted
which → undergo → layer
This infuses the structure with the pigment, theoretically creating a coat that won’t come off. asserted
that → infuse → coat
Meanwhile, an improperly applied seal can leave Apple devices susceptible to contaminants such as water or skin oils, any of which can affect the hue. asserted
any → apply → hue
Some leakers claimed that Apple had failed to address the problem, suggesting that future models — such as the iPhone 18 — would be vulnerable as well. asserted
models → claim → iPhone
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