Claims extracted
18
sentences that state something as happening or true
Uncertain
11%
2 of 18 hedged
("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
64/100
Toronto Star's corrections and
hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
2
Technology
Same framing elsewhere
1
articles that frame the event the way this one does
A software problem sparked the outage that shut down 911 emergency lines for nearly an hour and half last month, Bell says.
asserted
Bell → spark → hour
The Canadian Radio-television and Telecommunications Commission (CRTC) required the telecom giant to submit a post-outage report within two weeks of the incident, and Bell submitted it Thursday.
asserted
Bell → require → it
Here’s what Bell disclosed in an abridged version of the report:
What exactly caused the outage?
asserted
What → ’ → outage
On Sept. 17, “a software failure in Bell’s Next-Generation Core Services (NGCS) platform — the call-routing platform of Bell’s NG9-1-1 network — caused the platform to stop accepting new 9-1-1 calls or new call transfers to public safety answering points (PSAPs) through the NG9-1-1 network,” Bell said Thursday.
asserted
Bell → cause → network
In the immediate aftermath of the incident, the company attributed the outage to a “network problem,” saying at the time that it was still investigating the root cause.
asserted
it → attribute → cause
How long did it last?
asserted
it → last → ?
The outage lasted from 3:13 a.m. to 4:40 a.m., a period of 87 minutes, Bell said.
asserted
Bell → last → minutes
What areas were affected?
asserted
areas → affect → ?
The incident affected 911 calls transiting through the NG9-1-1 network to 79 PSAPs and 63 originating network providers in Ontario, Quebec, Manitoba, New Brunswick and Prince Edward Island, according to Bell.
uncertain
incident → affect → Bell
On Sept. 17, the Nova Scotia government said intermittent 911 outages could affect some cellphone and VoIP (voice over internet protocol) users.
uncertain
outages → say → users
Did it involve a cyberattack?
asserted
it → involve → cyberattack
At the time of the outage, Bell spokesperson Elise von Scheel said it didn’t involve a cyberattack.
asserted
it → say → cyberattack
The company reiterated that in its report Thursday, adding that the outage wasn’t caused “by any change activity, planned or unplanned.”
“The root cause was identified on the day of the outage and has been fixed,” Bell wrote.
asserted
Bell → reiterate → outage
What changes has Bell made to address it since?
asserted
Bell → make → it
“Bell has since developed and deployed new independent monitoring mechanisms as a further failsafe,” the company said in the report.
asserted
company → develop → report
“Bell takes its responsibility as a 9-1-1 Service Provider with the utmost seriousness and is committed to the reliability, resilience, and continuous improvement of emergency calling services.”
asserted
Bell → take → services
The company also pledged to implement more automated alarm systems to allow for earlier call-outs to experts, among the “next steps” it listed in the report.
asserted
it → pledge → report
Bell added that it plans to hold a post-incident debrief session for PSAPs and for third-party call operators to share what it learned from the incident, and that it already had a call with other NG9-1-1 providers to do so.
asserted
it → add → providers
The Aporia
