Claims extracted
17
sentences that state something as happening or true
Uncertain
0%
0 of 17 hedged
("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
63/100
Global News's corrections and
hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Technology
Same framing elsewhere
1
articles that frame the event the way this one does
Halton regional police in Ontario are using artificial intelligence in the recruitment and training of 911 call takers and dispatchers.
asserted
police → use → takers
The force said American AI firm GovWorx provides the technology to create emergency call simulations to help 911 applicants improve their decision-making, communication and crisis management skills.
asserted
applicants → say → skills
Halton police 911 communications bureau manager Brian Dodd said the new technology helps the force identify the right candidates from the beginning of the hiring process.
asserted
force → say → process
He said the department has been facing a staffing crisis because not all candidates applying for 911 jobs succeed in their training after they are hired.
asserted
they → say → training
“The training takes quite a long time, takes close to a year,” he said in an interview.
asserted
he → take → interview
“What we’re trying to (do) at the very beginning stage in recruiting, is to find the right candidates … and this software helps us do that through some testing and using AI scenarios.”
asserted
us → try → scenarios
Dodd said police are also using the same AI in 911 communicator training and it will be used to evaluate their work after they are hired.
asserted
they → say → work
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“We are proud to be the first Canadian customer and the first Canadian agency to be using this type of technology,” he said.
asserted
he → get → technology
Halton police said the use of AI in the hiring of 911 dispatchers reduces candidate evaluation time by 50 per cent.
asserted
use → say → cent
“This technology is used successfully in hundreds of communication centres in the U.S.” Dodd said.
asserted
Dodd → use → U.S.
“We’ve been working with them and speaking to them about the success.”
asserted
We → work → success
He said the Halton police service currently has 75 dispatchers and call takers and is aiming to hire between four and eight new ones this year.
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service → say → ones
Halton police started using another technology called SARA AI to take certain types of non-emergency phone calls.
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police → start → calls
They said the SARA AI reduced 911 wait time by almost two seconds a call.
asserted
AI → say → seconds
“There is a standard in North America, that we can proudly say that we meet, which is that 90 per cent of all 911 calls are answered within 15 seconds,” Dodd said.
asserted
Dodd → be → seconds
“Obviously, if we can do better than that … that’s what we strive to do.”
asserted
we → do → what
Police say the bot has answered 95,367 calls so far this year, spent 1,195 hours talking to residents and sent more than 2,470 text messages to people to help them report incidents elsewhere, such as through the collision reporting centre.
asserted
them → say → centre
The Aporia
