Today's column is the 500th that Steve Webb has written for This is Money.
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This → write → is
I have emailed, written and called the Department for Work and Pensions several times over the last few years about my 87-year-old mum's pension.
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I → email → pension
She has Alzheimer's so I am doing it for her.
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I → have → her
I have asked the DWP to check whether she is owed any money as she received a very small pension for many years.
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she → ask → years
I have heard nothing and each time I phone they say I have to wait as reviews are still being made.
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reviews → hear → nothing
Is this correct or have all the reviews by now been made and my mum or at least my correspondence has been overlooked?
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mum → make → ?
Steve Webb replies: Over the course of writing this column for more than ten years, I have tried to cover a wide range of pension topics.
But it is probably writing about the state pension system that has had the biggest impact.
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that → reply → impact
And so it is fitting that, as I sit down to write column 500, I should provide an update for you and other readers on where we have got to on getting corrections for the many state pension errors we have unearthed.
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we → sit → errors
As a reminder, there were three types of cases where we found DWP had made errors affecting tens of thousands of people in each case.
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DWP → be → case
In all these cases, something changed in the life of a retiree which should have prompted a state pension reassessment, but that reassessment never happened.
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reassessment → change → reassessment
The three groups were as follows.
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groups → follow → ?
- Married women with a modest National Insurance record (under 60 per cent) in their own right, who were entitled to an uplift to the 60 per cent rate when their husband retired, but where this never happened.
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this → marry → rate
This only applied when the husband reached pension age from March 17, 2008 onwards.
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husband → apply → March
- Widows whose state pension should have been reassessed when their husband died but where this never happened.
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this → reassess → ?
Some widowers were also included in this group.
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widowers → include → group
- Over-80s who had a modest NI record (under 60 per cent) and who should have switched automatically from this low pension to the 60 per cent 'Category D' rate for those aged 80 or over, but where this never happened.
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this → have → those
Initially, DWP claimed that these were just isolated errors and fixed cases one by one, but eventually we persuaded the department that there were systematic problems which needed to be fixed.
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which → claim → department
In response, it launched a four-year correction programme, starting in January 2021, which checked nearly three-quarters of a million pension assessments.
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which → launch → assessments
That process ended in early 2025.
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process → end → 2025
In total, DWP found errors in around 130,000 cases and had to pay out over £800million in arrears.
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DWP → find → arrears
The information below shows the number of errors in each of the three categories, together with the average and total amount of arrears paid in each case.
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information → show → case
As this shows, the biggest losses were generally suffered by widows, some of whom missed out on many years of increased pension.
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some → show → pension
Although the average loss was a little over £11,000, we saw some extreme arrears payments, in some cases exceeding £100,000.
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we → see → 100,000
This correction exercise is now complete as far as DWP is concerned, so it is unlikely that anyone waiting to hear the outcome of a review will get an uplift.
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anyone → concern → uplift
In addition, DWP's general policy was that even if it did review a case but found no error it didn't write to notify people.
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it → review → people
This means that we don't know whether it reviewed your mother's pension and found no problem, or that she wasn't in one of the large number of cases that it checked.
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it → mean → that
If you still think that your mother might have fallen into one of the categories described above, do let me have details and I'm happy to see if she might have 'fallen through the net' when it came to checks.
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it → think → checks
Not unreasonably, DWP eventually asked itself why all of these errors had gone undetected – in some cases for decades – and concluded that its checks on state pension calculations weren't good enough.
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checks → ask → calculations
So, a few years ago, it decided to do more thorough regular checks and found another category of error, potentially affecting tens of thousands more women – not all of whom have yet retired.
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all → decide → whom
The group missing out was mothers (and some fathers) who should have received 'Home Responsibilities Protection' for time at home raising a child aged under 16 for a full year from April 1978 onwards.
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who → miss → April
HRP had the effect of boosting the NI record of those who weren't paying NI because of caring responsibilities.
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who → have → responsibilities
I have written about this in more detail in an earlier column, but the key point is that a process is now underway to track down these women.
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process → write → women
Because the issue is that the HRP is missing from their NI records, DWP cannot simply identify the problem cases and fix them.
HMRC (which keeps NI records) has been writing to women it thinks might have been affected.
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it → miss → women
The letters which have been sent to date have triggered around 12,000 further arrears payments worth £104million in total, as at March 2025.
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which → send → March
However, you do not need to wait for an HMRC letter.
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you → need → letter
Instead, you can check if you might be entitled to HRP here and, if eligible, you can apply here.
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you → check → HRP
I would like to thank everyone who has written in with the first 500 questions which I have answered – do please keep them coming!
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I → like → them
And a special thank you to those who first alerted us to the state pension problems, which enabled us to put pressure on DWP to get them fixed, to the benefit of over 130,000 retirees.
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them → alert → retirees
If you take out a product This is Money may earn a commission.
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This → take → commission
These deals are chosen by our editorial team, as we think they are worth highlighting.
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they → choose → team
…and 1 more, not listed.
The Aporia
