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Viagogo calls for ticket market overhaul after Raye’s ‘absurd’ anti-bot measures

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Cite

Williams, H. (2026, October 18). Viagogo calls for ticket market overhaul after Raye’s ‘absurd’ anti-bot measures. Evening Standard. https://www.standard.co.uk/news/uk/viagogo-raye-government-royal-albert-hall-fans-b1301381.html

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Evening Standard · collected 2026-10-18 · by Holly Williams

Quick Summary

Viagogo criticizes singer Raye’s manual review of sign-ups to combat bots as ineffective and calls for an overhaul in the ticket market. The company argues that bot activity occurs on primary platforms like Ticketmaster and advocates for an "open distribution" model similar to airline ticket sales, allowing resale platforms like themselves to compete directly with primary sellers. Viagogo claims this would increase competition, lower prices, and improve security against bots, while pushing back against proposed UK legislation limiting secondary market resales above face value.
Written by AI on 2026-10-18, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

Viagogo, a secondary ticketing platform, has criticized singer Raye's recent move to manually review tickets to identify "real fans" and block bots, calling the measure "absurd." Raye’s team took this unusual step in an attempt to combat automated bots that often buy up large numbers of tickets. Viagogo argues that bot activity actually occurs on primary ticketing platforms like Ticketmaster and not just on secondary markets. The company advocates for an "open distribution" model, similar to how airlines sell their tickets through various channels, which it believes would increase competition, lower prices, and reduce bot activity by opening up the primary market to more sellers.

The push for this model stems from Viagogo's assertion that current restrictions on ticket sales make it difficult to address the root cause of bot-driven ticket scalping effectively. Viagogo operates under the StubHub brand in North America and claims that a fairer industry would emerge with such reforms, though Raye’s team sees manual review as necessary for now to ensure tickets reach actual fans rather than bots or scalpers.

Written for “Viagogo Calls For Ticket Market Changes” on 2026-11-03, grounded in this article and the 0 other(s) covering the same event.

Story

📰 Viagogo Calls For Ticket Market Changes
Entertainment · 1 article(s) covering the same event.

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Claims extracted
19
sentences that state something as happening or true
Uncertain
0%
0 of 19 hedged ("reportedly", "may", "according to")
Leaning
withheld
no quote in the article backed the model's score
Publisher signals
64/100
Evening Standard's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
1
Entertainment
Same framing elsewhere
1
articles that frame the event the way this one does
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Publisher

Evening Standard · 8411 article(s) · 73 correction(s) detected
Running correction rate · 73 correction(s)

Who wrote this

Holly Williams
102 article(s) here · 1 carrying a prediction
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🔮 The telecoms giant said the bulk of the cost savings – about £300 million – will come from job cuts among its 16,000-strong workforce in the UK, with aims to reduce its staff costs by around 30%.
🔮 The group said Mr Potts would take on the role with immediate effect, with current boss Allan Leighton becoming non-executive chairman, two years after he returned to head the firm.
🔮 The telecoms giant said the bulk of the cost savings – about £300 million – will come from job cuts among its 16,000-strong workforce in the UK, with aims to reduce its staff costs by around 30%.
🔮 The telecoms giant said the bulk of the cost savings – about £300 million – will come from job cuts among its 16,000-strong workforce in the UK, with aims to reduce its labour costs by around 30%.
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Also by Holly Williams
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 102 articles by Holly Williams →

Topics

StubHub StubHub North America Ticketmaster Viagogo the Press Association

Subjects

Viagogo ORG · 5× Britain GPE · 1× Raj Beri PERSON · 1× Raye PERSON · 1× StubHub ORG · 1× StubHub North America ORG · 1× Ticketmaster ORG · 1× the Press Association ORG · 1×

Narrative

The company – which operates under the StubHub brand in the US – wants the industry to adopt an airline-style ticketing model, which it believes would boost competition for fans, help drive down prices and crack down on ticket-buying by bots.
framing: assertive · carried by 1 article(s) · first seen 2026-10-18
🔮 Secondary ticketing platform Viagogo has branded singer Raye’s move to manually review tickets as “absurd” and said bots will only be stopped if the primary market is opened up to create a “fairer” industry.

Claims (19 extracted, 0 hedged)

Secondary ticketing platform Viagogo has branded singer Raye’s move to manually review tickets as “absurd” and said bots will only be stopped if the primary market is opened up to create a “fairer” industry. asserted
market → brand → industry
The Where Is My Husband! singer’s team took the unusual action of manually reviewing the sign-up list to identify “real fans” and scupper the bots. asserted
team → take → bots
A Viagogo spokesperson told the Press Association: “It is absurd that artists and their teams have to manually sift through hundreds of thousands of registrations to identify real fans. asserted
artists → tell → fans
They added: “Criticism of the resale market often frames bots as a secondary-market problem. “ asserted
Criticism → add → problem
However, bot activity occurs on primary ticketing platforms. asserted
activity → occur → platforms
“We need an open and interconnected ticketing market to tackle the problem at its source.” asserted
We → need → source
Viagogo is pushing for an “open distribution” model that allows sports and live entertainment tickets to be sold through more than one firm. asserted
tickets → push → firm
The company – which operates under the StubHub brand in the US – wants the industry to adopt an airline-style ticketing model, which it believes would boost competition for fans, help drive down prices and crack down on ticket-buying by bots. asserted
it → operate → bots
The group told PA: “The ticketing system is broken and fans continue to face the same systemic issues. asserted
fans → tell → issues
“Bots target tickets when they first go on sale, on primary ticketing sites. asserted
they → target → sites
“Tackling this requires primary sellers to share information with regulators when their systems are breached. asserted
systems → tackle → regulators
“We strongly support UK anti-bot legislation and have proposed a solution built on industry-wide collaboration.” asserted
We → support → collaboration
It added: “Open ticketing would allow authorised primary and resale platforms to share technology and ticketing information, helping identify bots and suspicious activity, verify tickets and give fans greater choice and protection.” asserted
platforms → add → choice
It is already competing with primary ticket sellers in the US and markets globally, and is expanding this into the UK to shake up the market dominated by the likes of Ticketmaster. asserted
It → compete → Ticketmaster
Raj Beri, chief business officer of StubHub North America and Viagogo, told PA the group had already seen a 400% jump globally in events where it is the primary ticket seller over its third quarter. asserted
it → tell → quarter
The push comes ahead of a planned crackdown in Britain on reselling tickets for profit, with a proposed new law to make it illegal for tickets to be resold above face value, plus unavoidable fees. asserted
tickets → come → value
While the Government has yet to come back with concrete plans for the ban and how it would work, Viagogo is urging ministers to review the entire sector and pave the way for reforms to allow more competition. asserted
Viagogo → have → competition
The firm said: “We’re ready to work with the Government on practical, pro-competitive reforms to create a fairer ticketing industry. asserted
We → say → industry
“Real progress means tackling the problem across the whole ecosystem, starting with open ticketing.” asserted
progress → mean → ticketing
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