The Aporia · Retired couple’s broken heating system replaced with $16k unit for free

Diane and Brian Johnsen, a retired couple from Beaverton, Oregon, received a new HVAC system worth $16,000 through the Lennox Feel the Love program at no cost to them. The program helps qualifying homeowners get essential home improvements donated by Lennox and installed for free by local contractors like Aviator Heating & Cooling. Since 2009, over 3,100 recipients have received new systems through this initiative across North America, with 402 units donated in 2025 alone.

Written by AI on 2026-10-19, from this article's own text only (the story summary below draws on all the coverage).

Story summary

Diane and Brian Johnsen, a retired couple from Beaverton, Oregon, are now able to face winter comfortably after receiving a new HVAC system worth $16,000 at no cost through the Lennox Feel the Love program. Initially, they were financially strained as Diane had taken on three jobs to manage their mortgage. When their heating and cooling system broke down beyond repair, they feared not being able to afford a replacement. The Lennox initiative, which donates equipment and relies on local dealers for free installation, provided them with essential home improvements. This program aims to help qualifying homeowners who cannot afford necessary home repairs or upgrades.

Written for “Free Heater Replacement Program” on 2026-11-03, grounded in this article and the 0 other(s) covering the same event.

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Diane and Brian Johnsen, a retired couple from Beaverton, Oregon, can now face the winter in comfort after receiving a new HVAC system worth $16,000 at no cost.

framing: assertive · carried by 1 article(s) · first seen 2026-10-19

🔮 A technician could not get it working again at a price that made sense, so the couple faced a bigger problem.

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Retired couple’s broken heating system replaced with $16k unit for free · assertive framing

Diane and Brian Johnsen, a retired couple from Beaverton, Oregon, can now face the winter in comfort after receiving a new HVAC system worth $16,000 at no cost. asserted

Johnsen → face → cost

“We were ecstatic,” Brian told KOIN-TV as the couple received the unexpected gift through the Lennox Feel the Love programme. asserted

couple → tell → programme

Answer to their prayers The Beaverton couple were stretched thin. asserted

couple → answer → prayers

Diane took on three jobs to keep up with the mortgage on their home in Beaverton, Oregon. asserted

Diane → take → Beaverton

Money was tight, and every bill counted. asserted

bill → count → ?

And that’s when the heating and cooling system stopped being worth repairing. asserted

system → ’ → ?

A technician could not get it working again at a price that made sense, so the couple faced a bigger problem. uncertain

couple → get → problem

They needed a new system, and they had little room in their budget to buy one. asserted

they → need → one

That’s when they turned to the Lennox Feel the Love programme. asserted

they → ’ → programme

It is a community initiative that helps qualifying homeowners get essential home improvements at no cost. asserted

homeowners → help → cost

Lennox donates the equipment, and local dealers install it for free. asserted

dealers → donate → it

The programme is built on that partnership between the manufacturer and the people who work on the ground. asserted

who → build → ground

The Johnsens hoped that the programme would help them, and it did. asserted

it → hop → them

They received a complete heating and cooling system and a new thermostat. asserted

They → receive → system

The equipment was valued at about $16,000. asserted

equipment → value → 16,000

Aviator Heating & Cooling, a local contractor, handled the on-site installation. asserted

Heating → handle → installation

When they heard the news, the couple couldn’t hold back. asserted

couple → hear → news

“Are you kidding? asserted

you → kid → ?

We were ecstatic,” Brian told the broadcaster. asserted

Brian → tell → broadcaster

Feel the love program Since 2009, more than 3,100 recipients have received new systems through Feel the Love, Lennox says. asserted

Lennox → receive → Love

In 2025, the company said it had donated 402 units that year alone. asserted

it → say → units

Those numbers cover homeowners and non-profits across North America. asserted

numbers → cover → America

Aviator says it wants to help families in need across Beaverton, Portland and the surrounding communities in Oregon and south-east Washington. asserted

it → say → Oregon

The company’s work for the Johnsens fits that goal. asserted

work → fit → goal

Diane put it simply: “Especially in our retirement years, it means the world to us.” asserted

it → put → us

Diane and Brian Johnsen’s story has drawn attention well beyond Beaverton, and the Feel the Love programme is getting much of the credit. asserted

programme → draw → credit

Since 2009, Lennox has donated heating and cooling systems to families in need, and local dealers install them for free. asserted

dealers → donate → them

The arrangement is simple, and that may be part of why it works. uncertain

it → work → ?

For one retired couple, a system that could not be repaired is now one that will keep their home comfortable for years. uncertain

that → repair → years

Retired couple’s broken heating system replaced with $16k unit for free

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