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Microsoft says service is returning to normal, AI not to blame for ‘historic’ outage

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Lang, E. (2026, November 13). Microsoft says service is returning to normal, AI not to blame for ‘historic’ outage. New York Post. https://nypost.com/2026/11/13/business/microsoft-says-service-is-returning-to-normal-ai-not-to-blame-for-historic-outage/

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New York Post · collected 2026-11-13 · by Emily Lang

Quick Summary

Microsoft reported that its services are returning to normal following a historic global outage that began around midday Thursday and disrupted millions of users, including government workers, hospital employees, and students. The company clarified that the issue was a technical failure not related to cyberattacks or AI agents, though the outage affected Microsoft’s Copilot assistant and caused partners OpenAI and Anthropic to experience technical failures. While the outage prompted social media conjecture that recent cost-cutting measures involving 60,000 employee buyouts caused the crash, Microsoft stated the restoration took longer because they had to validate stability at each stage due to the scale of demand.
Written by AI on 2026-11-13, from this article's own text only (the story summary below draws on all the coverage).
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How they differ

30 outlets covered “Microsoft ‘deeply sorry’ for global disruption that could”.

What each outlet says

One AI summary per outlet of its latest article on this story, written from that article alone and checked against it. Open the article for the outlet's own words.

New York PostThis outlet13 Nov

Microsoft reported that its services are returning to normal following a historic global outage that began around midday Thursday and disrupted millions of users, including government workers, hospital employees, and students. The company clarified that the issue was a technical failure not related to cyberattacks or AI agents, though the outage affected Microsoft’s Copilot assistant and caused partners OpenAI and…

Microsoft says service is returning to normal, AI not to blame for ‘historic’ outage (this article)2 articles from New York Post on this story
Evening Standard13 Nov

Microsoft reported a major global outage beginning at 6pm GMT on Thursday that disrupted services including Outlook, Teams, and Copilot. The technology giant attributed the incident to a technical issue during a network capacity upgrade rather than a cyber attack, with over 130,000 users in the US reporting issues at its peak. The outage forced the UK Government and NHS England to activate contingency measures…

Microsoft ‘deeply sorry’ for disruption caused by major global outage →23 articles from Evening Standard on this story
Daily Mail14 Nov

A software bug struck Microsoft's Outlook, Word, Excel, and Teams at approximately 6 p.m. on a Thursday, causing an outage that affected up to 430 million users across 74 countries. The meltdown disrupted essential British infrastructure, including 47 NHS trusts, 25 police force areas, and 116 schools, forcing some organizations to revert to paper records and fax machines. This analysis frames the incident as a…

Microsoft glitch exposes Britain's reliance on a tiny number of US tech giants on the day digital doom stared us in the face →10 articles from Daily Mail on this story
BBC13 Nov

Microsoft issued an apology for a global technical outage that disrupted services like Outlook and Teams for nearly 24 hours across more than 70 countries. The issue, which affected over 430 million users, originated from a network capacity upgrade and impacted diverse entities ranging from the Japanese government and the UK's NHS to schools, hospitals, and private businesses. The report highlights the wide-ranging…

Microsoft 'deeply sorry' for global outage after almost 24 hours of disruption →9 articles from BBC on this story
Al Jazeera14 Nov

Microsoft services began recovering on Friday following a global outage that disrupted Outlook and Teams in more than 70 countries. The outage impacted essential infrastructure, including courts, pharmacies, and government agencies. Microsoft attributed the disruption to an elevated load and explicitly ruled out a cyberattack as the cause of the incident.

Microsoft services begin recovering after global outage →7 articles from Al Jazeera on this story
Toronto Star13 Nov

This first-person account describes how a Microsoft outage on Thursday disrupted the workday of Madison Smith and her colleagues in Vancouver. The report focuses on the personal impact of the technical failure, noting that email bouncebacks and app errors forced employees to take an early lunch and slowed down productivity. Smith, a mechanical engineer-in-training, specifically details how the continued outage…

Early lunch, more chatter: Microsoft outage brings workers to a standstill →6 articles from Toronto Star on this story
Show 24 more outlets
Just the News13 Nov

Microsoft confirmed on Friday that a technical issue, rather than a hack or rogue AI, caused an outage for online consumer services including Outlook, OneDrive, and Teams. The disruption began on Thursday and impacted users throughout the workday and into the evening as the company worked to resolve an issue introduced during a network capacity upgrade. While Microsoft reported that services were recovering, reports…

Microsoft says online services including Outlook were not disrupted by AI or hack →6 articles from Just the News on this story
ABC News (AU)13 Nov

Microsoft issued a public apology after a global technical outage affecting products like Outlook and Teams disrupted healthcare, corporate earnings, and school communications in 74 countries and territories. The company attributed the failure to "elevated load" on its infrastructure following a network capacity upgrade, explicitly ruling out any cyber or AI-related malicious activity as the cause. While Microsoft…

Microsoft 'deeply sorry' for global outage, reports 'broad recovery' of services →6 articles from ABC News (AU) on this story
The Guardian14 Nov

Microsoft issued a public apology for a technical outage that lasted approximately 18 hours starting on a Friday morning, affecting millions of users and organizations globally. Experts warn the disruption could cause billions of dollars in damage to the Australian economy and potentially force small businesses to close due to a lack of fallback systems. The Australian Computer Society is using the event to call for…

Microsoft ‘deeply sorry’ for global disruption that could have billion-dollar impact on Australia →6 articles from The Guardian on this story
Dawn13 Nov

Microsoft issued a public apology on Friday after a technical outage beginning Thursday disrupted products like Outlook and Copilot across 74 countries and territories. The company attributed the failure to "elevated load" on its infrastructure rather than cyber or AI activity, while reporting a broad recovery of services as of Friday. The outage caused specific disruptions including a halt in New Zealand visa…

Microsoft 'deeply sorry' as outage triggers global chaos →6 articles from Dawn on this story
NBC News14 Nov

Microsoft is currently attempting to recover from a massive outage that the company attributes to a technical issue rather than a cyberattack or artificial intelligence. The company reports that it does not yet have a timeline for a full recovery. This report by NBC News focuses on the company's scramble to address the disruption and its official explanation for the cause.

Microsoft scrambles to recover after massive outage →5 articles from NBC News on this story
The Hindu14 Nov

Microsoft reported that its consumer products services fully recovered at 4:10 p.m. UTC on Friday, November 13, 2026, while enterprise Microsoft 365 services showed only sustained recovery. The company is currently monitoring a backlog of accrued email messages before declaring the enterprise issue resolved. This update emphasizes that Microsoft is conducting an extended monitoring period due to the severity of the…

Microsoft says consumer products services recovered; still monitoring enterprise services →5 articles from The Hindu on this story
Global News13 Nov

This analysis explores how a global Microsoft outage affecting services like Outlook, Teams, and Copilot highlighted Canada's vulnerability due to its heavy reliance on a single U.S. tech provider. The outage impacted businesses and the federal government across regions from North America to the Asia Pacific, affecting a platform with nearly half a billion paid subscriptions as of January. Experts in the piece argue…

How Microsoft outage shows risk of tech monopolies: ‘We were just helpless’ →4 articles from Global News on this story
The Independent13 Nov

A massive outage of Microsoft Outlook, Teams, and AI Copilot disrupted hospitals, airports, schools, and government offices globally from Washington to Tokyo. The disruption affected nearly 500 million users and occurred over a two-day period ending Friday, during which Microsoft reported improvements in service availability but acknowledged lingering intermittent issues. This report focuses on the cultural reaction…

Microsoft went down and social media had a field day: ‘Take your time’ →4 articles from The Independent on this story
Toronto Sun13 Nov

Microsoft reported that it is making progress in restoring workplace platforms like Outlook and Teams following a massive global outage that began around 12 p.m. ET on Thursday. The outage reached 74 countries and territories within an hour, impacting tens of millions of users and causing infrastructure failures at organizations such as Unity Health Toronto and VIA Rail. Microsoft identified the root cause as a…

Outlook, Microsoft 365 seeing ‘improvements’ amid global outage →4 articles from Toronto Sun on this story
Sydney Morning Herald13 Nov

Microsoft reported that widespread outages affecting its Outlook, Teams, and Copilot services across more than 70 countries on Thursday were caused by a technical issue during a network capacity upgrade. The company confirmed there was no evidence of cyberactivity, noting that the disruption impacted millions of users including the UK's National Health Service and the US House of Representatives. While Microsoft is…

Microsoft’s global outage and fixes: What we know →4 articles from Sydney Morning Herald on this story
The Straits Times14 Nov

This report describes the internal and external response to a massive Microsoft outage on November 12 that disabled email and services like Teams and Copilot for hospitals, schools, and government offices. Microsoft executives and engineers spent hours triaging the issue, which they identified as a result of a recent network upgrade that shut down servers and forced a gradual, staged restoration to avoid…

Inside Microsoft’s rush to get back online after a Global Outage →4 articles from The Straits Times on this story
The Globe and Mail14 Nov

This analysis explores how a Microsoft service outage beginning around midday on Thursday in Canada disrupted communications for millions of people, including schools, hospitals, police, and government offices. While the outage hampered productivity for public institutions, the piece highlights a counter-perspective from Professor Fenwick McKelvey, who suggests the temporary silence of email provided workers with a…

How Microsoft’s Outlook outage liberated workers, but hobbled public institutions →4 articles from The Globe and Mail on this story
CBC13 Nov

A massive Microsoft outage, attributed to server problems rather than malicious activity, has disrupted Microsoft 365 services like Outlook, Teams, and Copilot across at least 74 countries for over 12 hours. The disruption has impacted various sectors including healthcare, transportation, and government services, causing specific issues such as "code grey" infrastructure failures at Unity Health Toronto and…

Global Microsoft outage stretches into 2nd day →3 articles from CBC on this story
City A.M.13 Nov

A global Microsoft outage beginning on Thursday evening disrupted critical services like Outlook and Teams, causing significant productivity losses for British companies including Asda, Natwest, and Great Western Railway. While Asda has restored its operations, some experts warn that the outage could become one of the most economically damaging technology failures in history, potentially costing businesses billions…

Asda and Natwest hit as Microsoft outage sparks ‘bad day for UK PLC’ →3 articles from City A.M. on this story
CBS News13 Nov

This report provides a brief news update on an ongoing widespread Microsoft 365 outage. The disruption currently impacts workers who rely on Microsoft's services, including email and other related functions. The text does not provide specific numbers or a timeline for the outage.

Widespread Microsoft 365 outage continues, impacting email and other services →3 articles from CBS News on this story
Washington Examiner13 Nov

Microsoft issued a statement on Friday morning confirming that there is no evidence of malicious activity related to a global outage affecting Outlook and other Office 365 applications. The company stated it will continue to treat the incident with urgency while preparing a Post-Incident Report to identify the root cause and subsequent defense-in-depth actions. The report focuses specifically on the company's…

Microsoft confirms ‘no evidence of malicious activity’ in widespread outage of Outlook →2 articles from Washington Examiner on this story
ABC News (US)12 Nov

Microsoft reported issues with users accessing their Exchange Online mailboxes and experiencing problems with Microsoft Teams on Thursday. The company initially posted about the disruptions on social media, identifying a possible cause and working towards a fix. Updates indicated that Teams functionality was restored, but issues with Exchange Online mailboxes continued to affect users globally. Microsoft emphasized…

Outlook outage: Microsoft reports 'issues' with Teams and email →
Reason12 Nov

Stanford University is experiencing a service disruption affecting Microsoft Office 365 email and related services, such as Microsoft Teams and SharePoint Online, starting from 9:53 AM on November 12, 2026. The university’s IT department is monitoring the situation and will provide further updates by 1:30 PM. Other services with email integration, including page to email, Mailman, and Cardinal Fax, are also…

Living Today Without Email—Like Animals! →
The Daily Wire12 Nov

Microsoft faced a significant outage on Thursday affecting its Microsoft 365 suite, including Outlook email and Teams collaboration tools, with nearly 130,000 reported issues on Downdetector. The company started experiencing problems accessing Exchange Online shortly before 1 p.m. ET and was working to restart servers and revert recent configuration updates to restore service.

Microsoft Outage Disrupts Email, Workplace Apps →
NPR13 Nov

On Thursday, a significant outage affected Microsoft services including Outlook, causing issues for approximately 130,000 users as reported on Downdetector. Problems included difficulties sending and receiving emails and loading inboxes, alongside issues with Microsoft Teams, Copilot, and other Microsoft 365 applications. Microsoft acknowledged the disruptions and identified them as stemming from an elevated load on…

Is Outlook down? Widespread outage hits Microsoft email and other apps →
The Dispatch13 Nov

This piece is a humorous observation rather than a news report on Nvidia. It notes that Microsoft Outlook and Teams experienced a service outage on Thursday due to reported connectivity errors. The text does not provide any specific numbers or details regarding Nvidia's leadership or future plans.

Jensen Huang Is Out. What’s Next for Nvidia? →
Time13 Nov

A massive Microsoft service outage affecting Outlook, Teams, and Copilot persisted into a second day, disrupting communication for governments, businesses, and healthcare providers globally. The incident impacted major entities including the UK government, the National Health Service, U.S. municipal governments in Florida and Texas, and Australian federal agencies like the ASIO. While Microsoft reported "encouraging…

Microsoft Struggles to Repair Worldwide Outage. Here's What You Need to Know →
Daily Caller13 Nov

Microsoft reported on November 13, 2026, that email backlogs are approaching normal levels following a nearly day-long outage that disrupted Outlook, Teams, Copilot, and other Microsoft 365 services. The outage affected more than 130,000 Outlook users, and while the company found no evidence of malicious activity, this marks the fourth major outage for the company in 2026. The report focuses on the ongoing recovery…

Microsoft Says Email Backlog ‘Approaching Normal’ After Outage Paralyzes Outlook →
Semafor13 Nov

Microsoft reported progress in restoring services after a Thursday outage impacted Outlook, Teams, and Copilot across more than 70 countries. The disruption forced schools and agencies in Australia and Japan to go analog, while UK police departments advised the public to avoid using online crime submission forms. The piece frames the event as a cautionary tale about the global reliance on a few companies as single…

Microsoft reports progress in restoring service after global outage →

Where they agree and split

Agreed

AI · cited, from two or more outlets

  • The outage affected Outlook email and other services.15
Quoted from the coverage (4)

Teams has also been affected for many, and the tech giant’s Copilot AI assistant and other Microsoft 365 services are also disrupted.

12 outlets

Microsoft has not yet revealed the root cause of the incident, but American AI companies OpenAI and Anthropic said they had both faced issues with Microsoft connectors.

10 outlets

“We are seeing broad recovery and stability across our services,” Microsoft said on social media.

10 outlets

On Wall Street, Workhorse Group, an industrial manufacturer, rescheduled its Q3 earnings call that was scheduled for Thursday afternoon because of the outage.

8 outlets

Framing

How the first headlines put it

  • ABC News (US) focused on the technical issues with Teams and email, while Daily Mail asked if the outage was caused by AI or a cyber attack.13
Attributed to a source4
Stated as fact23
The headlines (27)

Outlook outage: Microsoft reports 'issues' with Teams and email ABC News · attributed to a source

Microsoft users report outages amid tech giant 'connectivity issues' BBC · attributed to a source

Widespread outage hits Microsoft platforms including Outlook, thousands report issues NBC News · attributed to a source

Outlook 'is down': Tens of thousands of users report website, login and app issues Daily Mail · attributed to a source

A Microsoft 365 outage is hitting users in regions around the world Global News · stated as fact

Is Outlook down? Widespread outage hits Microsoft apps Toronto Star · stated as fact

Microsoft 365 disruption impacts Outlook, email services for users nationwide Just the News · stated as fact

Is Outlook down? Widespread outage hits Microsoft and OpenAI The Independent · stated as fact

Breaking: Microsoft platforms suffering widespread outages, including Outlook ABC News (Australia) · stated as fact

Microsoft 365 hit by massive outage across the Americas Toronto Sun · stated as fact

Living Today Without Email—Like Animals! Reason · stated as fact

Microsoft hit by widespread outage Sydney Morning Herald · stated as fact

Microsoft ‘restarting’ as outage impacts global users, with Outlook and Teams affected The Guardian · stated as fact

Microsoft outage hits tens of thousands of users Al Jazeera · stated as fact

Major outage hits Microsoft Outlook; Singapore users affected The Straits Times · stated as fact

Microsoft Outage Disrupts Email, Workplace Apps The Daily Wire · stated as fact

Widespread outages reported across Microsoft apps CBC · stated as fact

Outage hits Microsoft Outlook, impacting more than 120,000 users Washington Examiner · stated as fact

Is Outlook down? Widespread outage hits Microsoft email and other apps NPR · stated as fact

Microsoft 365 outage drags on as company observes ‘limited recovery’ The Hindu · stated as fact

Microsoft outage drags on for hours, disrupting Outlook, Teams for businesses and governments Dawn · stated as fact

Microsoft outage LIVE: Outlook, hotmail and Teams down for London users with fix ‘not going as expected’ Evening Standard · stated as fact

Microsoft struggling to restore Outlook and Teams after global outage City A.M. · stated as fact

Microsoft platforms including Outlook, Teams down as tech giant struggles to fix outage New York Post · stated as fact

Microsoft battling major worldwide outage CBS News · stated as fact

Microsoft outage hits companies and governments worldwide The Globe and Mail · stated as fact

Jensen Huang Is Out. What’s Next for Nvidia? The Dispatch · stated as fact

Words to watch (4)

First Thing: Global Microsoft outage chaos as tech firm says there are ‘signs of stabilisation’ The Guardian

Microsoft meltdown: Caused by AI? A cyber attack? Your questions answered Daily Mail

Microsoft 'deeply sorry' as outage triggers global chaos Dawn

What is causing the Microsoft outage? Experts wade in on tech collapse causing global chaos Evening Standard

The full story: what happened, how it changed, and all 134 articles →

Compared with similar articles

This article reads unscored and hedges 10% of its claims. Each row says how that neighbour differs.
Daily Mail
Hedges 3 of 45 claims Outlet record 70/100
Evening Standard
Hedges 3 of 24 claims Outlet record 64/100
Evening Standard
Hedges 3 of 23 claims Outlet record 64/100
Al Jazeera
Hedges 1 of 23 claims Outlet record 60/100
Evening Standard
Hedges 0 of 7 claims Outlet record 64/100
ABC News (AU)
Hedges 4 of 27 claims Outlet record 67/100
BBC News
Hedges 2 of 9 claims Outlet record 66/100
BBC News
Hedges 3 of 24 claims Outlet record 66/100
City AM
Hedges 4 of 14 claims Outlet record 94/100

Story

Microsoft ‘deeply sorry’ for global disruption that could
Other · 134 article(s) covering the same event. Compare every outlet's account →
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
20
sentences that state something as happening or true
Uncertain
10%
2 of 20 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
66/100
New York Post's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
134
Other
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-11-13 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

New York Post · 19832 article(s) · 39 correction(s) detected
Running correction rate · 39 correction(s)

Who wrote this

Emily Lang
19 article(s) here · 1 carrying a prediction
“I will invest more in other si companies.
Noting Microsoft’s alert system appeared not to work, Moussouris said: “Something really bad must have happened that the cascade was not only as long lasting, but they couldn’t recover.”
Alleged Chinese spy Alice Huang may have extracted key details on Nvidia’s products and thoughts on President Trump’s AI stance during “pillow talk” with CEO Jensen Huang, experts said.
“It is potentially a good thing, however, it will depend on how the regulators enforce the separation,” said Doug Hoey, CEO of the National Community Pharmacists Association.
The burger chain’s board unanimously opposed the offer that would have taken the company private after years of declining sales and franchise closures.
FIFA has reportedly been paying its embattled chief Gianni Infantino’s US taxes, with the bill expected to reach about $4 million, without publicly disclosing the funds — despite promises of transparency.
A notorious North Korean hacking unit may have compromised a single Binance employee’s laptop to pull off the record-breaking $6.3 billion hack of the cryptocurrency exchange – indicating a potential inside job or a stunning AI-powered infiltration of the company’s software.
The commenter — a big fan of New York City Mayor Zohran Mamdani, among other democratic socialists — is seeking $27.5 million in compensatory damages plus $45 million in punitive damages.
“Tonight I’m also pleased to announce that the Department of Agriculture will be launching a new Harvest Fuel Relief program, providing our farmers with $8 billion in support to offset diesel costs during this harvest season,” he said at a Monday night rally in Kansas, where he was stumping for GOP Sen. Roger Marshall. “And when the Republicans win, we will pass even more funding for our farmers.
Banking giant Barclays went as far as to say a merger could happen before Tesla’s annual general meeting, scheduled to take place by Dec. 6.
Also by Emily Lang
Nothing else under this byline is closely related to this article, so these are simply their most recent.
All 19 articles by Emily Lang →

Topics

Anthropic Microsoft OpenAI Teams The Post

Subjects

Microsoft ORG · 10× Anthropic ORG · 2× OpenAI ORG · 2× BBC ORG · 1× Katie Moussouris PERSON · 1× Moussouris PERSON · 1× Politico ORG · 1× The Post ORG · 1×

Narrative

The company said the underlying issue was resolved and that the disruption was due to a “technical issue not related to cyber or AI/agents.” “We are seeing broad recovery and stability across our services,” Microsoft said on social media. “Given the scale of demand, we restored services gradually, validating stability at each stage.
framing: assertive · carried by 1 article(s) · first seen 2026-11-13
Noting Microsoft’s alert system appeared not to work, Moussouris said: “Something really bad must have happened that the cascade was not only as long lasting, but they couldn’t recover.”

Claims (20 extracted, 2 hedged)

Microsoft says its service is returning to normal after a “historic” global outage that disrupted work for millions of customers on Friday. asserted
that → say → Friday
The company said the underlying issue was resolved and that the disruption was due to a “technical issue not related to cyber or AI/agents.” “We are seeing broad recovery and stability across our services,” Microsoft said on social media. “Given the scale of demand, we restored services gradually, validating stability at each stage. asserted
we → say → stage
While this took longer, it helped ensure a stable restoration.” asserted
it → take → restoration
Microsoft determined that the outage, which began around midday Thursday, was not the result of a malicious attack, based on initial information. asserted
which → determine → information
Experts said the incident had little precedent. asserted
incident → say → precedent
“It’s the global scale of it and the duration that make it historic,” Katie Moussouris, a cybersecurity expert and former Microsoft employee, told The Post. asserted
Moussouris → ’ → Post
Millions of Microsoft users — including government workers, hospital employees, business owners and students — lost access to Outlook email and the company’s messaging system, Teams, during the outage. asserted
Millions → include → outage
Microsoft’s AI assistant Copilot was affected, too. asserted
assistant → affect → ?
Hospitals in the UK had to temporarily rely on paper records, according to the BBC. uncertain
Hospitals → have → BBC
Pharmacies there were concerned about filling prescriptions, too. asserted
Pharmacies → concern → prescriptions
US congressional staffers told Politico that the outage derailed policy negotiations. asserted
outage → tell → negotiations
Some rejoiced that the outage gave them an excuse to clock out of work early Thursday, mourning the return of services Friday. asserted
outage → rejoice → services
“To the Microsoft employees desperately trying to bring Outlook back online, please don’t push yourselves too hard,” one person wrote tongue-in-cheek on X. The company is a major partner with OpenAI and Anthropic. asserted
company → try → OpenAI
Both companies saw technical failures with their products during the outage, according to reports. uncertain
companies → see → reports
Microsoft promised a post mortem down the road. asserted
Microsoft → promise → road
Noting Microsoft’s alert system appeared not to work, Moussouris said: “Something really bad must have happened that the cascade was not only as long lasting, but they couldn’t recover.” asserted
they → note → ?
The disruption came during a challenging time for the tech giant. asserted
disruption → come → giant
It recently offered buyouts to over a quarter of its workforce — 60,000 employees — as it looked to cut costs and restructure its staff to meet the AI moment. asserted
it → offer → moment
Industry experts and users on social media were quick to conjecture that Microsoft’s cost-cutting measures brought on the outage, though they offered no evidence. asserted
they → conjecture → evidence
The tech giant has been doubling down on building AI infrastructure and securing partnerships with OpenAI and Anthropic. asserted
giant → double → OpenAI
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