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Microsoft services fully restored after global outage

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Microsoft services fully restored after global outage. (2026, November 14). CBC News. https://www.cbc.ca/news/business/microsoft-services-restored-after-outage-9.7422072?cmp=rss

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CBC News · collected 2026-11-14 · by CBC

Quick Summary

Microsoft announced on Saturday that it had fully restored services across Teams, Outlook, and other products following a global outage that lasted over 24 hours. The disruption, which affected government agencies and private companies from Australia to the United States, was attributed to server issues specifically tied to Exchange Online rather than malicious activity or AI failures. Downdetector logged more than 7.4 million reports during the incident, peaking at nearly 20,000 a minute, which is over 1,500 times normal levels. The report highlights how the outage underscores a global reliance on a few Big Tech providers, noting that estimated insured losses may range between $300 million and $500 million.
Written by AI on 2026-11-14, from this article's own text only (the story summary below draws on all the coverage).
See how they differ ↓

AI analysis

Why this leaning score
The article's own words the score was based on. Each is quoted verbatim and was checked against the article text before being stored, so you can find it in the original.
Reading Centre (beta estimate) Confidence medium
Leaning: centre for article 153293 (medium confidence, 1 verified quote) · logged 2026-11-14

How they differ

31 outlets covered “Microsoft says consumer products services recovered; still”.

What each outlet says

One AI summary per outlet of its latest article on this story, written from that article alone and checked against it. Open the article for the outlet's own words.

CBCThis outlet14 Nov

Microsoft announced on Saturday that it had fully restored services across Teams, Outlook, and other products following a global outage that lasted over 24 hours. The disruption, which affected government agencies and private companies from Australia to the United States, was attributed to server issues specifically tied to Exchange Online rather than malicious activity or AI failures. Downdetector logged more than…

Microsoft services fully restored after global outage (this article)4 articles from CBC on this story
Evening Standard14 Nov

Microsoft announced on Saturday that it had restored all services affected by a significant global outage that began on Thursday evening. The company’s Microsoft 365 services, including email, messaging, and AI assistants like Copilot, were disrupted, impacting millions of users worldwide. In the UK, the government implemented contingency measures, and UK police and the NHS reported difficulties in service delivery…

Microsoft says service fully restored after major global outage →25 articles from Evening Standard on this story
Daily Mail14 Nov

Microsoft has fully restored its 365 services following a major global outage that began at 6pm GMT on Thursday and impacted services like Outlook, Teams, and Copilot. The disruption affected over 430 million users, including the NHS, police forces in England and Wales, and various schools and businesses, forcing the UK government to implement contingency measures. While the company attributed the failure to a…

Microsoft 365 is back up! Tech giant says outage that crippled NHS, police, businesses, courts and schools is over (now we've just got to plough through all those unread e-mails) →11 articles from Daily Mail on this story
Toronto Star14 Nov

Microsoft confirmed that it has fully restored services following a massive global outage that began midday Thursday in the U.S. and affected users in more than 70 countries. The disruption impacted critical services like Outlook, Teams, and Copilot for sectors including healthcare, banking, and government operations in countries such as Japan, Singapore, and Australia. Microsoft attributed the incident to a…

Microsoft says services fully restored after hourslong global outage →10 articles from Toronto Star on this story
BBC13 Nov

Microsoft issued an apology for a global technical outage that disrupted services like Outlook and Teams for nearly 24 hours across more than 70 countries. The issue, which affected over 430 million users, originated from a network capacity upgrade and impacted diverse entities ranging from the Japanese government and the UK's NHS to schools, hospitals, and private businesses. The report highlights the wide-ranging…

Microsoft 'deeply sorry' for global outage after almost 24 hours of disruption →9 articles from BBC on this story
The Guardian14 Nov

Microsoft announced on Saturday that it has fully restored services following a massive global outage that began on Thursday and affected over 70 countries and territories. The technical failure disrupted Microsoft 365 apps for millions of users, impacting vital public services, healthcare, and government operations in countries including the UK, Japan, Singapore, and Australia. Microsoft attributed the issue to a…

Microsoft says services fully restored after global outage →7 articles from The Guardian on this story
Show 25 more outlets
Al Jazeera14 Nov

Microsoft services began recovering on Friday following a global outage that disrupted Outlook and Teams in more than 70 countries. The outage impacted essential infrastructure, including courts, pharmacies, and government agencies. Microsoft attributed the disruption to an elevated load and explicitly ruled out a cyberattack as the cause of the incident.

Microsoft services begin recovering after global outage →7 articles from Al Jazeera on this story
Just the News13 Nov

Microsoft confirmed on Friday that a technical issue, rather than a hack or rogue AI, caused an outage for online consumer services including Outlook, OneDrive, and Teams. The disruption began on Thursday and impacted users throughout the workday and into the evening as the company worked to resolve an issue introduced during a network capacity upgrade. While Microsoft reported that services were recovering, reports…

Microsoft says online services including Outlook were not disrupted by AI or hack →6 articles from Just the News on this story
ABC News (AU)13 Nov

Microsoft issued a public apology after a global technical outage affecting products like Outlook and Teams disrupted healthcare, corporate earnings, and school communications in 74 countries and territories. The company attributed the failure to "elevated load" on its infrastructure following a network capacity upgrade, explicitly ruling out any cyber or AI-related malicious activity as the cause. While Microsoft…

Microsoft 'deeply sorry' for global outage, reports 'broad recovery' of services →6 articles from ABC News (AU) on this story
Dawn13 Nov

Microsoft issued a public apology on Friday after a technical outage beginning Thursday disrupted products like Outlook and Copilot across 74 countries and territories. The company attributed the failure to "elevated load" on its infrastructure rather than cyber or AI activity, while reporting a broad recovery of services as of Friday. The outage caused specific disruptions including a halt in New Zealand visa…

Microsoft 'deeply sorry' as outage triggers global chaos →6 articles from Dawn on this story
Global News14 Nov

Microsoft announced on Saturday that all services affected by a global outage are now fully restored. The outage, which began on Thursday, disrupted access to Microsoft 365 offerings such as Outlook and Teams for over 24 hours, impacting users in more than 70 countries. The company attributed the issue to network strain caused by unexpected server unavailability during a capacity upgrade. Government entities…

Microsoft says services fully restored after global disruption →5 articles from Global News on this story
The Independent14 Nov

Microsoft confirmed on Saturday that it has fully restored services following a severe global IT disruption that began around 6pm GMT on Thursday. The outage affected millions of users across more than 70 countries and territories, impacting critical infrastructure including the NHS, police forces, schools, and various government operations in nations like Japan, Singapore, and Australia. While the company…

Microsoft confirms services fully restored after major global outage →5 articles from The Independent on this story
NBC News14 Nov

Microsoft is currently attempting to recover from a massive outage that the company attributes to a technical issue rather than a cyberattack or artificial intelligence. The company reports that it does not yet have a timeline for a full recovery. This report by NBC News focuses on the company's scramble to address the disruption and its official explanation for the cause.

Microsoft scrambles to recover after massive outage →5 articles from NBC News on this story
The Hindu14 Nov

Microsoft reported that its consumer products services fully recovered at 4:10 p.m. UTC on Friday, November 13, 2026, while enterprise Microsoft 365 services showed only sustained recovery. The company is currently monitoring a backlog of accrued email messages before declaring the enterprise issue resolved. This update emphasizes that Microsoft is conducting an extended monitoring period due to the severity of the…

Microsoft says consumer products services recovered; still monitoring enterprise services →5 articles from The Hindu on this story
Toronto Sun13 Nov

Microsoft reported that it is making progress in restoring workplace platforms like Outlook and Teams following a massive global outage that began around 12 p.m. ET on Thursday. The outage reached 74 countries and territories within an hour, impacting tens of millions of users and causing infrastructure failures at organizations such as Unity Health Toronto and VIA Rail. Microsoft identified the root cause as a…

Outlook, Microsoft 365 seeing ‘improvements’ amid global outage →4 articles from Toronto Sun on this story
New York Post14 Nov

Microsoft restored service to its Outlook and Teams applications following a major outage on Thursday that began around 12:25 p.m. ET. The incident, which was attributed to server issues rather than malicious activity, caused Downdetector to log over 7.4 million reports worldwide, peaking at nearly 20,000 reports per minute. This report highlights the extreme global reliance on a small number of Big Tech providers…

Microsoft restores service to Outlook and Teams after historic outage crippled businesses, governments →4 articles from New York Post on this story
Sydney Morning Herald13 Nov

Microsoft reported that widespread outages affecting its Outlook, Teams, and Copilot services across more than 70 countries on Thursday were caused by a technical issue during a network capacity upgrade. The company confirmed there was no evidence of cyberactivity, noting that the disruption impacted millions of users including the UK's National Health Service and the US House of Representatives. While Microsoft is…

Microsoft’s global outage and fixes: What we know →4 articles from Sydney Morning Herald on this story
The Straits Times14 Nov

This report describes the internal and external response to a massive Microsoft outage on November 12 that disabled email and services like Teams and Copilot for hospitals, schools, and government offices. Microsoft executives and engineers spent hours triaging the issue, which they identified as a result of a recent network upgrade that shut down servers and forced a gradual, staged restoration to avoid…

Inside Microsoft’s rush to get back online after a Global Outage →4 articles from The Straits Times on this story
The Globe and Mail14 Nov

This analysis explores how a Microsoft service outage beginning around midday on Thursday in Canada disrupted communications for millions of people, including schools, hospitals, police, and government offices. While the outage hampered productivity for public institutions, the piece highlights a counter-perspective from Professor Fenwick McKelvey, who suggests the temporary silence of email provided workers with a…

How Microsoft’s Outlook outage liberated workers, but hobbled public institutions →4 articles from The Globe and Mail on this story
City A.M.13 Nov

A global Microsoft outage beginning on Thursday evening disrupted critical services like Outlook and Teams, causing significant productivity losses for British companies including Asda, Natwest, and Great Western Railway. While Asda has restored its operations, some experts warn that the outage could become one of the most economically damaging technology failures in history, potentially costing businesses billions…

Asda and Natwest hit as Microsoft outage sparks ‘bad day for UK PLC’ →3 articles from City A.M. on this story
CBS News13 Nov

This report provides a brief news update on an ongoing widespread Microsoft 365 outage. The disruption currently impacts workers who rely on Microsoft's services, including email and other related functions. The text does not provide specific numbers or a timeline for the outage.

Widespread Microsoft 365 outage continues, impacting email and other services →3 articles from CBS News on this story
Washington Examiner13 Nov

Microsoft issued a statement on Friday morning confirming that there is no evidence of malicious activity related to a global outage affecting Outlook and other Office 365 applications. The company stated it will continue to treat the incident with urgency while preparing a Post-Incident Report to identify the root cause and subsequent defense-in-depth actions. The report focuses specifically on the company's…

Microsoft confirms ‘no evidence of malicious activity’ in widespread outage of Outlook →2 articles from Washington Examiner on this story
ABC News (US)12 Nov

Microsoft reported issues with users accessing their Exchange Online mailboxes and experiencing problems with Microsoft Teams on Thursday. The company initially posted about the disruptions on social media, identifying a possible cause and working towards a fix. Updates indicated that Teams functionality was restored, but issues with Exchange Online mailboxes continued to affect users globally. Microsoft emphasized…

Outlook outage: Microsoft reports 'issues' with Teams and email →
Reason12 Nov

Stanford University is experiencing a service disruption affecting Microsoft Office 365 email and related services, such as Microsoft Teams and SharePoint Online, starting from 9:53 AM on November 12, 2026. The university’s IT department is monitoring the situation and will provide further updates by 1:30 PM. Other services with email integration, including page to email, Mailman, and Cardinal Fax, are also…

Living Today Without Email—Like Animals! →
The Daily Wire12 Nov

Microsoft faced a significant outage on Thursday affecting its Microsoft 365 suite, including Outlook email and Teams collaboration tools, with nearly 130,000 reported issues on Downdetector. The company started experiencing problems accessing Exchange Online shortly before 1 p.m. ET and was working to restart servers and revert recent configuration updates to restore service.

Microsoft Outage Disrupts Email, Workplace Apps →
NPR13 Nov

On Thursday, a significant outage affected Microsoft services including Outlook, causing issues for approximately 130,000 users as reported on Downdetector. Problems included difficulties sending and receiving emails and loading inboxes, alongside issues with Microsoft Teams, Copilot, and other Microsoft 365 applications. Microsoft acknowledged the disruptions and identified them as stemming from an elevated load on…

Is Outlook down? Widespread outage hits Microsoft email and other apps →
The Dispatch13 Nov

This piece is a humorous observation rather than a news report on Nvidia. It notes that Microsoft Outlook and Teams experienced a service outage on Thursday due to reported connectivity errors. The text does not provide any specific numbers or details regarding Nvidia's leadership or future plans.

Jensen Huang Is Out. What’s Next for Nvidia? →
Time13 Nov

A massive Microsoft service outage affecting Outlook, Teams, and Copilot persisted into a second day, disrupting communication for governments, businesses, and healthcare providers globally. The incident impacted major entities including the UK government, the National Health Service, U.S. municipal governments in Florida and Texas, and Australian federal agencies like the ASIO. While Microsoft reported "encouraging…

Microsoft Struggles to Repair Worldwide Outage. Here's What You Need to Know →
Daily Caller13 Nov

Microsoft reported on November 13, 2026, that email backlogs are approaching normal levels following a nearly day-long outage that disrupted Outlook, Teams, Copilot, and other Microsoft 365 services. The outage affected more than 130,000 Outlook users, and while the company found no evidence of malicious activity, this marks the fourth major outage for the company in 2026. The report focuses on the ongoing recovery…

Microsoft Says Email Backlog ‘Approaching Normal’ After Outage Paralyzes Outlook →
Semafor13 Nov

Microsoft reported progress in restoring services after a Thursday outage impacted Outlook, Teams, and Copilot across more than 70 countries. The disruption forced schools and agencies in Australia and Japan to go analog, while UK police departments advised the public to avoid using online crime submission forms. The piece frames the event as a cautionary tale about the global reliance on a few companies as single…

Microsoft reports progress in restoring service after global outage →
Deutsche Welle14 Nov

Microsoft announced on Saturday that it restored services following a global outage lasting more than 24 hours that impacted Microsoft 365 applications like Teams, Outlook, and Copilot. The disruption, which began on Thursday at 1725 UTC, resulted in over 7.4 million reported problems worldwide and forced the British NHS to use paper records due to the inability to access online data. While Microsoft attributed the…

Microsoft says all services working again →

Where they agree and split

Agreed

AI · cited, from two or more outlets

  • The outage affected a wide range of Microsoft 365 offerings that interact with Exchange Online and email services.45
  • Services including Outlook, Teams, and AI assistant Copilot were reported to be down.45
Quoted from the coverage (4)

OpenAI and Anthropic each reported that they were facing problems connecting with Microsoft 365 tools, underscoring the ripple effects of outages as more people use artificial intelligence platforms to interact with other companies’ software.

11 outlets

“We are seeing broad recovery and stability across our services,” Microsoft said on social media.

10 outlets

Microsoft has insisted that the outages did not appear to be the result of a cyber attack

9 outlets

On Wall Street, Workhorse Group, an industrial manufacturer, rescheduled its Q3 earnings call that was scheduled for Thursday afternoon because of the outage.

8 outlets

Framing

How the first headlines put it

  • ABC News (US) focused on the initial report of issues with Teams and email, while Toronto Star highlighted the global impact on companies and governments.14
  • Global News emphasized Microsoft's struggle to restore services, while The Globe and Mail discussed the impact on workplace productivity and public institutions.56
Attributed to a source4
Stated as fact23
The headlines (27)

Outlook outage: Microsoft reports 'issues' with Teams and email ABC News · attributed to a source

Microsoft users report outages amid tech giant 'connectivity issues' BBC · attributed to a source

Widespread outage hits Microsoft platforms including Outlook, thousands report issues NBC News · attributed to a source

Outlook 'is down': Tens of thousands of users report website, login and app issues Daily Mail · attributed to a source

A Microsoft 365 outage is hitting users in regions around the world Global News · stated as fact

Is Outlook down? Widespread outage hits Microsoft apps Toronto Star · stated as fact

Microsoft 365 disruption impacts Outlook, email services for users nationwide Just the News · stated as fact

Is Outlook down? Widespread outage hits Microsoft and OpenAI The Independent · stated as fact

Breaking: Microsoft platforms suffering widespread outages, including Outlook ABC News (Australia) · stated as fact

Microsoft 365 hit by massive outage across the Americas Toronto Sun · stated as fact

Living Today Without Email—Like Animals! Reason · stated as fact

Microsoft hit by widespread outage Sydney Morning Herald · stated as fact

Microsoft ‘restarting’ as outage impacts global users, with Outlook and Teams affected The Guardian · stated as fact

Microsoft outage hits tens of thousands of users Al Jazeera · stated as fact

Major outage hits Microsoft Outlook; Singapore users affected The Straits Times · stated as fact

Microsoft Outage Disrupts Email, Workplace Apps The Daily Wire · stated as fact

Widespread outages reported across Microsoft apps CBC · stated as fact

Outage hits Microsoft Outlook, impacting more than 120,000 users Washington Examiner · stated as fact

Is Outlook down? Widespread outage hits Microsoft email and other apps NPR · stated as fact

Microsoft 365 outage drags on as company observes ‘limited recovery’ The Hindu · stated as fact

Microsoft outage drags on for hours, disrupting Outlook, Teams for businesses and governments Dawn · stated as fact

Microsoft outage LIVE: Outlook, hotmail and Teams down for London users with fix ‘not going as expected’ Evening Standard · stated as fact

Microsoft struggling to restore Outlook and Teams after global outage City A.M. · stated as fact

Microsoft platforms including Outlook, Teams down as tech giant struggles to fix outage New York Post · stated as fact

Microsoft battling major worldwide outage CBS News · stated as fact

Microsoft outage hits companies and governments worldwide The Globe and Mail · stated as fact

Jensen Huang Is Out. What’s Next for Nvidia? The Dispatch · stated as fact

Words to watch (4)

First Thing: Global Microsoft outage chaos as tech firm says there are ‘signs of stabilisation’ The Guardian

Microsoft meltdown: Caused by AI? A cyber attack? Your questions answered Daily Mail

Microsoft 'deeply sorry' as outage triggers global chaos Dawn

What is causing the Microsoft outage? Experts wade in on tech collapse causing global chaos Evening Standard

The full story: what happened, how it changed, and all 148 articles →

Compared with similar articles

This article reads centre and hedges 14% of its claims. Each row says how that neighbour differs.
Toronto Star
Hedges 3 of 37 claims Outlet record 64/100
New York Post
Centre Hedges 4 of 28 claims Outlet record 66/100
Deutsche Welle
Leans left further left than this Hedges 2 of 11 claims Outlet record 95/100
City AM
Hedges 4 of 14 claims Outlet record 94/100
ABC News (AU)
Hedges 4 of 27 claims Outlet record 67/100
Global News
Hedges 5 of 38 claims Outlet record 63/100
Al Jazeera
Hedges 0 of 3 claims Outlet record 60/100
Al Jazeera
Hedges 1 of 23 claims Outlet record 60/100
BBC News
Hedges 4 of 30 claims Outlet record 66/100
Toronto Star
Hedges 5 of 43 claims Outlet record 64/100

Story

Microsoft says consumer products services recovered; still
Other · 148 article(s) covering the same event. Compare every outlet's account →
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
21
sentences that state something as happening or true
Uncertain
14%
3 of 21 hedged ("reportedly", "may", "according to")
Leaning
Centre
of the writing, not the subject · beta estimate
Publisher signals
60/100
CBC News's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
148
Other
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-11-14 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

CBC News · 901 article(s) · 2 correction(s) detected
Running correction rate · 2 correction(s)

Who wrote this

No reporter is named on this article, beyond the feed's “CBC”.

Topics

Downdetector Microsoft Ookla Outlook Teams

Subjects

Microsoft ORG · 12× Downdetector ORG · 2× Ookla ORG · 2× Australia GPE · 1× European NORP · 1× Japan GPE · 1× Luke Kehoe PERSON · 1× Mario De Cicco PERSON · 1× Morningstar DBRS ORG · 1× the United States GPE · 1×

Narrative

Microsoft services fully restored after global outage Microsoft had said server issues were behind the problem and that it was not aware of any malicious activity Microsoft said on Saturday that services had fully recovered across Teams, Outlook and its other products, ending a global outage that crippled online communications for businesses and governments for over 24 hours.
framing: assertive · carried by 1 article(s) · first seen 2026-11-14
Disruptions and financial losses from the outage could result in numerous insurance claims, but the overall hit to insurers is expected to be limited, said Mario De Cicco, vice-president of European financial institutions at Morningstar DBRS.
2026-11-14 · CBC News
Microsoft services fully restored after global outage · assertive framing

Claims (21 extracted, 3 hedged)

Microsoft services fully restored after global outage Microsoft had said server issues were behind the problem and that it was not aware of any malicious activity Microsoft said on Saturday that services had fully recovered across Teams, Outlook and its other products, ending a global outage that crippled online communications for businesses and governments for over 24 hours. asserted
that → restore → hours
"We have completed our efforts to address the underlying issue of the incident and restored service to the remaining impacted customers and regions," the company posted on X. Microsoft had said server issues were behind the problem that also affected its Copilot AI assistant, and that it was not aware of any malicious activity, ruling out AI as the cause. asserted
it → complete → cause
Outlook and Teams are two of the most widely used workplace applications, with hundreds of millions of users. asserted
Outlook → use → users
The outage prevented people from performing essential functions such as sending emails, managing calendars and hosting virtual meetings. asserted
outage → prevent → meetings
It affected government agencies from Australia and Japan to the United States, caused delays at trading firms, hindered some companies from publishing earnings and prompted airlines to warn customers of communication lags, according to public statements. uncertain
It → affect → statements
Organizations that host Microsoft services on their own servers, rather than in the cloud, were somewhat spared. asserted
that → host → cloud
Another outage for Microsoft The outage, reports of which started climbing Thursday, is one of the longest in Microsoft's history and the second disruption to its services this year. asserted
reports → start → services
Microsoft said the outage specifically hit features tied to Exchange Online — its cloud-based email and scheduling hub — leaving unconnected applications operational. asserted
outage → say → applications
The incident deepens questions about the global reliance on a handful of Big Tech companies that supply both the essential software and the cloud infrastructure that underpins it. asserted
that → deepen → it
It also highlighted the dependence on Microsoft's workplace software, with outage reports spiking as employees began their workdays across Asia and Europe, according to Downdetector's parent company, Ookla. uncertain
employees → highlight → company
Downdetector logged more than 7.4 million reports worldwide, peaking at nearly 20,000 a minute, more than 1,500 times normal levels. asserted
Downdetector → log → 20,000
"It shows how much of the working day now runs through one provider's email and collaboration tools," said Luke Kehoe, lead industry analyst at Ookla. asserted
Kehoe → show → Ookla
Microsoft shares closed flat at $523.88 on Friday. asserted
shares → close → Friday
The stock has gained roughly eight per cent so far this year. asserted
stock → gain → cent
Disruptions and financial losses from the outage could result in numerous insurance claims, but the overall hit to insurers is expected to be limited, said Mario De Cicco, vice-president of European financial institutions at Morningstar DBRS. uncertain
Cicco → result → DBRS
De Cicco estimated global insured losses from the outage at between $300 million and $500 million, well below the $400 million to $1.5 billion financial toll from the 2024 CrowdStrike outage that crashed more than eight million Windows-based computers and caused widespread disruptions. asserted
that → estimate → disruptions
Microsoft also faced an outage with its 365 services in January this year and in October last year. asserted
Microsoft → face → October
Last month, it reported an outage of its Azure cloud platform that impacted its suite of productivity software and a range of industries worldwide. asserted
that → report → industries
"The bigger worry is that this is not the first Microsoft 365 outage this year," said Josh Gilbert, a market analyst at trading platform eToro. asserted
Gilbert → say → eToro
"If reliability starts to look like a recurring problem, it hands every IT department a reason to think twice before putting even more of their business in one provider's hands." asserted
it → start → hands
Still, some analysts have questioned whether such incidents can push customers on to rivals due to the steep switching costs of replacing tools embedded so deeply in daily operations. asserted
incidents → question → operations
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