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Pepper spray confrontation at AMC reignites frustration over phone use in theaters

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Cite

Yang, A. (2026, September 20). Pepper spray confrontation at AMC reignites frustration over phone use in theaters. NBC News. https://www.nbcnews.com/pop-culture/pop-culture-news/amc-burbank-pepper-spray-confrontation-moviegoer-debate-online-rcna598856

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

NBC News · collected 2026-09-20 · by Angela Yang

Quick Summary

A man named Matthew Ware was arrested for allegedly pepper-spraying a phone user during a movie at AMC Burbank 16 in California, affecting two other patrons as well. Police booked Ware on suspicion of misdemeanor battery. The incident has sparked debate online with some calling him a hero and others condemning the act. It reflects ongoing tensions over smartphone usage in theaters since pandemic restrictions were lifted.
Written by AI on 2026-09-21, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

On Tuesday at AMC Burbank 16, Matthew Ware, 34, was arrested for pepper-spraying a man who had his phone out during a screening of "The Uprising" around 5:30 p.m. Witnesses reported that after asking the victim to turn off his phone, which he was using with brightness down, Ware became angry when the request was refused and sprayed him with pepper spray about 40 minutes into the movie. Two other people were treated at a hospital for exposure to the pepper spray. Joe Rodriguez, who witnessed the incident from the back of the theater, described it as "the most bizarre thing I’ve ever seen happen at the movies." The arrest reignited debates over phone use in theaters among film enthusiasts.

Written for “Pepper Spray Incident Theater” on 2026-11-04, grounded in this article and the 2 other(s) covering the same event.

Story

📰 Pepper Spray Incident Theater
Entertainment · 3 article(s) covering the same event. Compare every outlet's account →

Compared with similar articles

This article reads leans right and hedges 16% of its claims. Each row says how that neighbour differs.
New York Post
Hedges 5 of 17 claims Outlet record 66/100
The Independent
Hedges 4 of 17 claims Outlet record 59/100
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
37
sentences that state something as happening or true
Uncertain
16%
6 of 37 hedged ("reportedly", "may", "according to")
Leaning
Leans right
of the writing, not the subject · beta estimate
Publisher signals
78/100
NBC News's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
3
Entertainment
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-09-21 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

NBC News · 2116 article(s) · 2 correction(s) detected
Running correction rate · 2 correction(s)

Who wrote this

Angela Yang
12 article(s) here · 0 carrying a prediction
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Topics

AMC Burbank 16 Burbank Burbank Police Department California Reddit

Subjects

Rodriguez PERSON · 9× Ware PERSON · 7× Reddit ORG · 2× AMC Burbank 16 ORG · 1× Brent Fekety PERSON · 1× Burbank GPE · 1× Burbank Police Department ORG · 1× California GPE · 1× Fekety PERSON · 1× Matthew Ware PERSON · 1×

Narrative

As an avid moviegoer and AMC A-Lister, Rodriguez said he understands people’s growing frustration with the erosion of traditional movie theater etiquette, especially with the influx of younger moviegoers who sometimes struggle to put their phones away.
framing: assertive · carried by 1 article(s) · first seen 2026-09-21

Claims (37 extracted, 6 hedged)

A man arrested for allegedly pepper-spraying a cellphone user at a movie theater has emerged as a controversial figure among moviegoers, with some branding him a “hero” and others condemning the act. uncertain
others → arrest → act
Police in Burbank, California, arrested 34-year-old Matthew Ware on Tuesday evening after he allegedly attacked another moviegoer for using their phone during a screening. uncertain
he → arrest → screening
Ware was booked on suspicion of misdemeanor battery after allegedly spraying the AMC Burbank 16 patron when he became upset over their in-theater etiquette, Burbank Police Department Lt. Brent Fekety said. uncertain
Fekety → book → etiquette
The spray affected two other moviegoers, who were treated for their irritation at a local hospital, according to Fekety. uncertain
who → affect → Fekety
Ware did not immediately respond to a request for comment on Sunday. asserted
Ware → respond → Sunday
It is unclear whether he has legal representation. uncertain
he → have → representation
Online, the incident has become another flashpoint in the ongoing debate among die-hard moviegoers, for whom putting away a phone is a basic rule of theater etiquette. asserted
putting → become → etiquette
Phone use in theaters has been a growing issue since pandemic restrictions were lifted. asserted
restrictions → grow → theaters
In recent years, as the box office rebounded into a Gen Z-driven boom, many moviegoers have lamented that the experience is now often tainted by fellow patrons’ full-volume conversations and persistent phone use. asserted
experience → rebound → conversations
In February, Alamo Drafthouse, an Austin, Texas-based chain that built its identity in part on a strict no-phones policy, began requiring patrons to use their smartphones to order food and drinks during screenings. asserted
that → base → screenings
The policy reversal drew swift backlash from moviegoers, who saw it as at odds with the chain’s long-standing ethos. asserted
who → draw → ethos
Last week’s pepper spray incident became social media fodder after Joe Rodriguez, who witnessed the incident, shared a post to a Reddit forum for people in the AMC A-list Stubs loyalty program. asserted
who → become → program
Rodriguez’s photos of Ware being handcuffed by police inside the theater recirculated on X and Instagram. asserted
Ware → handcuff → X
His Reddit post about what he witnessed generated so much discussion that a moderator for the forum locked new comments in the thread, stating that users have “been down every rat-hole argument there [is] to have about this incident.” asserted
users → witness → incident
“Not cool to pepper spray,” wrote one Redditor. asserted
Redditor → spray → ?
In a phone interview on Sunday, Rodriguez said the theater was less than an hour into a showing of “The Uprising” when he heard the hissing sound of a spray bottle going off. asserted
sound → say → bottle
When he turned around, a man was covering his face with his hands while yelling that he got pepper-sprayed. asserted
he → turn → hands
What just happened?’” Rodriguez said. asserted
Rodriguez → happen → ?
“So I got up and I was like, ‘You know what? asserted
You → get → ?
I’m just gonna go get like a staff member, let an employee know.’” asserted
employee → go → member
Rodriguez, who was sitting in the row directly ahead of where the alleged altercation took place, said he saw Ware immediately run out of the theater. asserted
Ware → sit → theater
He was followed by three moviegoers who appeared intent on chasing after him. asserted
who → follow → him
They soon found Ware lingering in the theater, and Rodriguez said he watched Ware defend himself to police during the arrest. asserted
Ware → find → arrest
“The thing that stuck out the most was him saying that the guy on the phone ‘got smart’ with him, and that led me to believe that this wasn’t self-defense or anything,” Rodriguez said. asserted
Rodriguez → stick → me
“This was just a guy who was frustrated and lashed out because a guy was being rude at the movies.” asserted
guy → frustrate → movies
After the incident, Rodriguez said he spoke with the people who were exposed to secondhand spray in the theater. asserted
who → say → theater
They said Ware had asked the patron he allegedly sprayed to turn off his device but that the person refused to do so. uncertain
person → say → device
Rodriguez said he didn’t expect the incident to drive so much discussion, particularly from those who defended the pepper-spraying. asserted
who → say → spraying
He said he believes many online are “living vicariously through” the incident. asserted
many → say → incident
“Because I’m sure in the moment, you want to lash out, and you’re like, ‘Oh, I want to teach this guy a lesson for being rude,’” Rodriguez said. asserted
Rodriguez → ’m → lesson
“But ultimately what ended up happening is he kind of just ruined the movie for all those other people who got pepper spray on them, who had to go to the hospital, who had to do victim statements for people in the theater. asserted
who → end → theater
As an avid moviegoer and AMC A-Lister, Rodriguez said he understands people’s growing frustration with the erosion of traditional movie theater etiquette, especially with the influx of younger moviegoers who sometimes struggle to put their phones away. asserted
who → say → phones
But people in Los Angeles, he said, seem to have a lower tolerance for poor manners in the theater. asserted
he → say → theater
Perhaps, he said, it’s “kind of emblematic that this happened at the Burbank 16” — the most profitable theater in the country, frequented by entertainment industry types who take their moviegoing much more seriously. asserted
who → say → moviegoing
Still, he said, the pepper-spraying was a bizarre reaction to witness. asserted
spraying → say → ?
“I deal with being behind the guy who’s on his phone, or behind the group of teenagers in the back of the theater who are constantly giggling and whispering to each other the whole movie, just being rude,” Rodriguez said. asserted
Rodriguez → deal → other
“You gotta choose your battles.” asserted
You → got → battles
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