The Aporia · Santander online banking outage leaves customers unable to log on

Santander online banking outage leaves customers unable to log on

Read the original at Evening Standard ↗

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Williams, H. (2026, September 25). Santander online banking outage leaves customers unable to log on. Evening Standard. https://www.standard.co.uk/news/tech/santander-tsb-spanish-lloyds-banking-group-b1298415.html

Dated when The Aporia collected the article, usually within hours of publication. Check the original for its exact date and byline.

Quick Summary

Since mid-morning, thousands of Santander customers have faced issues accessing their online banking and mobile apps. The bank’s website experienced an outage but has since been restored. In response to customer complaints on social media, Santander apologized for the inconvenience and stated they are working to resolve the issue quickly. Under new leadership, the bank had previously committed to not closing any more branches until 2028, a promise made after recent closures were announced earlier this year.

Written by AI on 2026-09-25, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

In mid-August, Santander experienced an online banking outage that left thousands of customers unable to log in through both its website and mobile apps since mid-morning. The bank acknowledged the issue and apologized for the inconvenience while working on a solution. While the website was back up shortly after, many users continued to face difficulties. Under new leadership by CEO Mahesh Aditya, Santander had pledged in July not to close any branches before 2028, maintaining 305 Santander and 175 TSB branches across the UK for nearly another 18 months at least. This announcement came after earlier plans to shut down 44 sites, threatening 291 jobs.

Written for “Santander Banking Outage” on 2026-11-01, grounded in this article and the 0 other(s) covering the same event.

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0 of 7 hedged ("reportedly", "may", "according to")

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takes no side on a contested political question

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65/100

Evening Standard's corrections and hedging, across everything collected from it. Not a measure of accuracy.

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Economy/Business

Same framing elsewhere

articles that frame the event the way this one does

Who wrote this

Holly Williams

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Nothing else under this byline is closely related to this article, so these are simply their most recent.

All 91 articles by Holly Williams →

Narrative

Claims (7 extracted, 0 hedged)

Thousands have been reporting problems with online banking since mid-morning, with many taking to social media to complain about not being able to log in. asserted

many → report → media

The high street lender’s website and mobile banking apps were both affected initially, but the website service is now back online. asserted

service → affect → ?

Santander said: “We’re aware that customers are currently experiencing difficulties accessing some of our banking services. asserted

customers → say → services

“We’re very sorry for the inconvenience this is causing and we’re working hard to fix it as soon as possible.” asserted

we → ’re → it

Under new boss Mahesh Aditya, the UK bank pledged in July not to shut any more branches across its network and those of recently-acquired rival TSB before 2028. asserted

bank → pledge → 2028

This will see it maintain 305 Santander and 175 TSB branches across the UK for nearly another 18 months at least. asserted

it → see → months

But the promise comes after Spanish-owned Santander UK announced another wave of branch closures at the start of the year, with 44 sites earmarked to be axed, putting 291 jobs at risk. asserted

sites → come → risk

Santander online banking outage leaves customers unable to log on

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Claims (7 extracted, 0 hedged)