A Michigan woman has taken to social media to share her experience with a cleaning service after allegedly paying $350 for a deep clean, only to find parts of her home still dirty.
uncertain
parts → take → home
Kimberly Kemper claimed she had to rewash dishes, clean her floors herself and even climb into a dumpster to retrieve her sink strainer after the appointment.
asserted
she → claim → appointment
In an October 13 Facebook post, Kemper shared photographs and messages relating to her experience with Cecilia’s Cozy Cleaning.
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Kemper → share → Cleaning
She alleged that several areas of her home, including walls, baseboards and stairs, had been left untouched, while dishes had been put away without being properly cleaned.
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dishes → allege → walls
When Kemper contacted the business owner, Cecilia Bodart, to raise her concerns, Bodart offered to return and address the issues.
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Bodart → contact → issues
However, Kemper said the promised follow-up visit never happened, leading to a dispute over how much of the $350 payment should be refunded.
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much → say → payment
Homeowner says walls and baseboards were left uncleaned
Kemper says Cecilia’s Cozy Cleaning owner Cecilia Bodart offered a $100 refund but failed to return for a promised follow-up cleaning.
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Bodart → say → cleaning
Kemper said Bodart had visited her home before providing a quote.
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Bodart → say → quote
They discussed cleaning the kitchen, living room, bathroom, hallway and stairs, while the bedrooms were excluded from the job.
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bedrooms → discuss → job
According to Kemper, she specifically highlighted the walls the night before the scheduled cleaning.
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she → accord → cleaning
In a message to Bodart, she wrote, “I'm so excited for these walls to be clean.”
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walls → write → Bodart
Bodart responded, “I got you!!”
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I → respond → you
Kemper said she trusted Bodart because their children attended the same school.
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children → say → school
She also said she paid for the service before inspecting the house.
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she → say → house
However, after checking the property, Kemper claimed that sections of the walls she had expected to be cleaned remained untouched.
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she → check → walls
She also alleged that cabinets were still dirty above eye level and that parts of the baseboards and other surfaces had been overlooked.
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parts → allege → baseboards
To support her complaint, Kemper posted photographs of cleaning rags she said she had used to wipe down areas after the service.
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she → support → service
Questioning what had been completed for the $350 fee, Kemper messaged Bodart: “Can you tell me what work did get done so I can justify it?”
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I → question → it
She added, “This is a genuine ask.”
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This → add → ?
Cleaner offers to return, but homeowner says nobody showed up
Cecilia Bodart apologised for poor communication, maintained that the cleaning work warranted payment and offered Kimberly Kemper a $100 refund instead of the $250 she requested.
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she → offer → 250
In response to the complaint, Bodart described Kemper as a client who “wasn't completely satisfied with her cleaning” and said that “everyone has different expectations.”
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everyone → describe → expectations
In their private messages, Bodart listed walls, baseboards, windowsills and cabinets among the areas she said had been cleaned.
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she → list → areas
She maintained that she and an employee had performed work that warranted payment, even as she acknowledged that Kemper was unhappy with the result.
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Kemper → maintain → result
Bodart subsequently offered to return to correct the cleaning and provide a free routine cleaning visit afterward.
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Bodart → offer → visit
Kemper said she could not accommodate the same-day offer but agreed to a Tuesday appointment after Bodart suggested the day, noting that her family would be home.
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family → say → day
However, Kemper said she was still waiting for confirmation on Tuesday morning.
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she → say → morning
According to her account, the messages did not establish an arrival time, and her follow-up messages that morning and afternoon went unanswered.
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messages → accord → time
She said nobody returned to complete the work.
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nobody → say → work
Bodart later apologised for the lack of communication, writing, “You deserved communication from me, and I'm genuinely sorry I didn't provide that.”
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I → apologise → that
She cited personal difficulties but acknowledged that she should have responded.
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she → cite → difficulties
With the cleaning concerns unresolved, the disagreement shifted to the amount Kemper should receive back.
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Kemper → shift → amount
Kemper requested a $250 refund, saying she had spent hours cleaning parts of the house herself.
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she → request → house
Bodart offered $100 instead, maintaining that the work completed justified retaining the remaining $250.
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work → offer → 250
The two did not reach an agreement on the refund in the account provided.
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two → reach → account
Kemper also raised concerns about who had entered her home while she was away.
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she → raise → home
She said she had given Bodart her door code expecting her to carry out the cleaning, but only later learned that an employee had accompanied the owner and helped with the job.
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employee → say → job
Kemper said she had not been told in advance that another worker would be entering the property.
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worker → say → property
Bodart later apologised for not informing her about the additional worker.
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Bodart → apologise → worker
Cleaning experts recommend clarifying what a service includes
The scope of a deep clean can vary between providers.
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scope → recommend → providers
The cleaning trade association ISSA recommends that customers ask for a detailed list of included tasks when obtaining an estimate and clarify whether the business offers a satisfaction guarantee.
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business → recommend → guarantee
…and 6 more, not listed.
The Aporia
