The Aporia · Millions unable to use Revolut app or cards as company suffers ‘service disruption’

Millions unable to use Revolut app or cards as company suffers ‘service disruption’

Read the original at The Guardian ↗

Cite

APA MLA Chicago

Kollewe, J. (2026, October 20). Millions unable to use Revolut app or cards as company suffers ‘service disruption’. The Guardian. https://www.theguardian.com/business/2026/oct/20/revolut-down-app-cards-service-disruption

Dated from the outlet's own feed. Check the original for its byline.

Quick Summary

Revolut customers across the world encountered issues accessing their accounts, with problems affecting sign-ins, card payments, cash withdrawals, and cryptocurrency services due to what Revolut described as a “service disruption.” The company assured users that funds and data remain secure while they work on resolving the issue. This outage could be related to Google Cloud service disruptions reported in Europe.

Written by AI on 2026-10-20, from this article's own text only (the story summary below draws on all the coverage).

AI analysis

Story summary

As of October 20, 2026, millions of users faced disruptions when Revolut and other major companies like Royal Mail and Rightmove experienced outages due to issues with Google Cloud’s europe-west2 region, primarily based in London. Revolut customers reported errors when trying to access their accounts or perform transactions such as card payments and cash withdrawals. Google confirmed that its engineering team was investigating the issue, which began around 7 AM BST on October 20th. According to Down Detector, over 1,500 people reported issues with Revolut alone by early afternoon. The outage affected multiple cloud services, causing elevated errors and intermittent network failures. Despite this, both Google and Revolut assured users that customer funds and data remain secure, though they apologized for the inconvenience caused.

Written for “Google Cloud Outage Affects Services” on 2026-10-30, grounded in this article and the 3 other(s) covering the same event.

Compared with similar articles

This article reads unscored and hedges 8% of its claims. Each row says how that neighbour differs.

Google Cloud services face outage in London, Revolut services down too Same event

The Straits Times

Hedges 1 of 9 claims Outlet record 66/100

Chaos as massive Google outage crashes banking apps, with NHS and court service also affected Different event

Daily Mail

Hedges 8 of 41 claims Outlet record 68/100

“While both articles mention disruptions to Revolut's service, they differ in their focus and scope. Article A focuses solely on Revolut's issues, while Article B attributes a wider outage affecting multiple services including Revolut to Google Cloud.”

How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted

sentences that state something as happening or true

Uncertain

1 of 12 hedged ("reportedly", "may", "according to")

Leaning

not political

takes no side on a contested political question

Publisher signals

66/100

The Guardian's corrections and hedging, across everything collected from it. Not a measure of accuracy.

Outlets on this story

Technology

Same framing elsewhere

articles that frame the event the way this one does

Analyzed 2026-10-20 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability

Source leaning vs. consistency

Publisher

The Guardian · 2729 article(s) · 6 correction(s) detected

Running correction rate · 6 correction(s)

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Who wrote this

Julia Kollewe

12 article(s) here · 1 carrying a prediction

🔮 City experts welcomed news that the chancellor will overturn a decision by his predecessor, Rachel Reeves, to cut the allowance from £20,000 to £12,000 a year from April to get more money flowing into UK company stocks.

2026-10-28 · mixed framing · Healey poised to overturn cut to cash Isa allowance in first budget

🔮 John Healey is abolishing standing charges on gas bills for 23m homes in a move he says will end an “unfair and outdated” practice and save two-thirds of households an average of £45 a year.

2026-10-28 · assertive framing · John Healey to end standing charges on gas bills for 23m homes

🔮 Before he became prime minister, he said he would nationalise Thames.

2026-10-20 · assertive framing · Thames Water creditors secure former Labour minister to drive rescue deal

🔮 Its outage could be linked to issues with Google’s cloud services.

2026-10-20 · assertive framing · Millions unable to use Revolut app or cards as company suffers ‘service disruption’

🔮 Johnson, of Misterton in Nottinghamshire, submitted false claims to Axa Insurance between May 2021 and January 2022, relating to alleged burglaries at properties in Shetland and Goole, East Yorkshire.

2026-10-06 · speculative framing · Jailed Lego collector’s insurance scam highlights UK’s £1.3bn fraud problem

🔮 The boss of Britain’s biggest insurer has warned that homes being built now could become uninsurable in the future because they are sited in flood-risk areas.

2026-09-29 · mixed framing · New UK homes in flood-risk areas could become uninsurable, says Aviva boss

🔮 It pointed to Belgium, where heat pump uptake remains low, although the government announced tax changes for 2026 that will cut electricity costs by 3% and raise gas costs by 3%.

2026-09-28 · assertive framing · Heat pump sales soar across Europe after states cut electricity taxes, data shows

🔮 The deal will be funded from AO’s existing cash resources.

2026-09-24 · assertive framing · Flash sale: AO snaps up camera seller Jessops from Dragons’ Den star Peter Jones

🔮 Closing the clinical trials gap alone could generate €53bn and create 82,000 jobs in Europe, the nine pharma companies argued in the letter.

2026-09-22 · assertive framing · European drugmakers say they are ‘losing ground’ to US and Chinese rivals

🔮 Elliot, a housing activist and member of Scotland’s tenants’ and community union Living Rent, added: “Because so many international students were away back home, they couldn’t do that in person.

2026-09-19 · assertive framing · Students scramble for accommodation after provider goes bust in Dundee

Also by Julia Kollewe

Healey poised to overturn cut to cash Isa allowance in first budget

2026-10-28 · The Guardian

John Healey to end standing charges on gas bills for 23m homes

2026-10-28 · The Guardian

Thames Water creditors secure former Labour minister to drive rescue deal

2026-10-20 · The Guardian

Jailed Lego collector’s insurance scam highlights UK’s £1.3bn fraud problem

2026-10-06 · The Guardian

Nothing else under this byline is closely related to this article, so these are simply their most recent.

All 12 articles by Julia Kollewe →

Topics

Google Google Cloud Google Cloud’s Revolut

Subjects

Revolut ORG · 6× Google ORG · 2× Google Cloud ORG · 1×

Narrative

Several fintech companies have been affected after Google reported that “multiple Google Cloud services are experiencing elevated errors and intermittent network failures in europe-west2 region,” adding that it did not have a workaround.

framing: assertive · carried by 1 article(s) · first seen 2026-10-20

🔮 Its outage could be linked to issues with Google’s cloud services.

2026-10-20 · The Guardian

Millions unable to use Revolut app or cards as company suffers ‘service disruption’ · assertive framing

Claims (12 extracted, 1 hedged)

Revolut customers have been unable to access their money after the banking app went down, affecting a number of services including card payments, cash withdrawals and transfers. asserted

app → access → payments

The UK banking company said its app was down because of a “service disruption” affecting several services, but insisted that customers’ funds and data were safe. asserted

funds → say → services

Revolut said its services were currently “partially unavailable”, with problems affecting its sign-up, sign-in, card payments, transfers, ATM withdrawals and cryptocurrency services. asserted

problems → say → sign

Revolut users reported error alerts when they tried to check their accounts. asserted

they → report → accounts

When opening the app, they received a “something went wrong” message, instructing them to “try again later”, and leaving them unable to access their funds. asserted

something → open → funds

In a statement, Revolut said: “We are currently experiencing a service disruption affecting multiple services. asserted

We → say → services

We can confirm that all our customers’ money and data are safe. asserted

money → confirm → ?

We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused.” asserted

it → work → inconvenience

Revolut is not the only company experiencing problems. asserted

Revolut → experience → problems

Its outage could be linked to issues with Google’s cloud services. uncertain

outage → link → services

The two companies have a strategic partnership, under which Revolut uses Google Cloud’s scalable infrastructure to operate its services. asserted

Revolut → have → services

it → affect → workaround