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Google Cloud services face outage in London, Revolut services down too

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The Straits Times. (2026, October 20). Google Cloud services face outage in London, Revolut services down too. The Straits Times. https://www.straitstimes.com/world/europe/google-cloud-services-face-outage-in-london-revolut-services-down-too

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The Straits Times · collected 2026-10-20 · by The Straits Times

Quick Summary

No summary of this article yet; the story summary below covers the event.

AI analysis

Story summary

As of October 20, 2026, millions of users faced disruptions when Revolut and other major companies like Royal Mail and Rightmove experienced outages due to issues with Google Cloud’s europe-west2 region, primarily based in London. Revolut customers reported errors when trying to access their accounts or perform transactions such as card payments and cash withdrawals. Google confirmed that its engineering team was investigating the issue, which began around 7 AM BST on October 20th. According to Down Detector, over 1,500 people reported issues with Revolut alone by early afternoon. The outage affected multiple cloud services, causing elevated errors and intermittent network failures. Despite this, both Google and Revolut assured users that customer funds and data remain secure, though they apologized for the inconvenience caused.

Written for “Google Cloud Outage Affects Services” on 2026-11-03, grounded in this article and the 3 other(s) covering the same event.

Story

📰 Google Cloud Outage Affects Services
Technology · 4 article(s) covering the same event. Compare every outlet's account →

Compared with similar articles

This article reads unscored and hedges 11% of its claims. Each row says how that neighbour differs.
Millions unable to use Revolut app or cards as company suffers ‘service disruption’ Same event
The Guardian
Hedges 1 of 12 claims Outlet record 66/100
Chaos as massive Google outage crashes banking apps, with NHS and court service also affected Same event
Daily Mail
Hedges 8 of 41 claims Outlet record 69/100
Banks and courts affected by disruption as Google apologises for cloud outage Same event
Evening Standard
Hedges 3 of 23 claims Outlet record 64/100
How this article was measured signals, leaning charts, publisher record, byline, topics and claims

Signals How these are calculated →

Claims extracted
9
sentences that state something as happening or true
Uncertain
11%
1 of 9 hedged ("reportedly", "may", "according to")
Leaning
not political
takes no side on a contested political question
Publisher signals
66/100
The Straits Times's corrections and hedging, across everything collected from it. Not a measure of accuracy.
Outlets on this story
4
Technology
Same framing elsewhere
1
articles that frame the event the way this one does
Analyzed 2026-10-20 · how these are computed

How this is being covered How these are calculated →

Article leaning vs. publisher reliability
Source leaning vs. consistency

Publisher

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Running correction rate · 5 correction(s)
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Who wrote this

The Straits Times
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All 2735 articles by The Straits Times →

Topics

Google Google Cloud London Reuters Revolut

Subjects

Revolut ORG · 6× London GPE · 4× Google Cloud ORG · 3× Reuters ORG · 3× Google ORG · 2× Alphabet ORG · 1× British NORP · 1× ING Germany ORG · 1× Singapore GPE · 1×

Narrative

We can confirm that all our customers’ money and data are safe,” Revolut said on X. Google said its engineering team was investigating the issue, which impacted the London-based europe-west2 data centre.
framing: assertive · carried by 1 article(s) · first seen 2026-10-20
2026-10-20 · The Straits Times
Google Cloud services face outage in London, Revolut services down too · assertive framing

Claims (9 extracted, 1 hedged)

Google Cloud services face outage in London, Revolut services down too asserted
services → face → London
LONDON - Multiple Google Cloud services experienced disruptions in the company’s London region on Oct 20, according to its service status page, while British digital bank Revolut also reported a service outage. uncertain
Revolut → experience → outage
A person familiar with the matter told Reuters that Revolut’s service outage was related to the Google Cloud service disruption. asserted
outage → tell → disruption
Revolut’s status page showed most of its services were unavailable or partially unavailable, including card payments and ATM withdrawals. asserted
most → show → payments
As at 5.40pm, Revolut’s system status page for Singapore showed that all 27 of its services were partially unavailable, and that the issue was detected at 3.47pm. asserted
issue → show → 3.47pm
“We are currently experiencing a service disruption affecting multiple services. asserted
We → experience → services
We can confirm that all our customers’ money and data are safe,” Revolut said on X. Google said its engineering team was investigating the issue, which impacted the London-based europe-west2 data centre. asserted
which → confirm → centre
Alphabet’s Google did not immediately respond to a Reuters request seeking further details. asserted
Google → respond → details
Separately, ING Germany said there were problems logging into online banking and its banking app due to a technical issue. asserted
Germany → say → issue
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